Cargo Officer

2 weeks ago

Dubai, Dubai, United Arab Emirates Dnata Travel Group Full time
Cargo Officer (Standard Quality & Procedure)

Join to apply for the Cargo Officer (Standard Quality & Procedure) role at dnata.

Job Purpose
dnata is one of the world's largest air and travel services providers, offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As Cargo Officer (SQ&P), you will have to create, maintain, and review dnata cargo standards (dCOM) by referring to various IATA publications, global best practices, performing gap analysis, identifying associated risks, and implementing control measures. You will represent UAE Cargo in the dCOM global committee and manage UAE cargo-specific certifications and audits by external entities.

In This Role You Will

- Research and formulate IATA manuals, industry best practices, and review against dCOM to ensure UAE cargo standards are aligned. Communicate changes or additions with the dnata Cargo global network team for collaborative discussion and necessary changes to the dCOM standards.
- Represent dnata Cargo as a focal point to review Airline Manuals and bulletins of approximately 120 customer airlines, validating against the standard operating procedures as part of gap analysis. Liaise with Customer Airlines to encourage the acceptance of established standards and operating procedures.
- Observe, analyze, and establish risk assessments in cargo operational and non-operational areas in consultation with business unit heads and dnata safety. Recommend and support operations in establishing effective control measures to mitigate identified risks.
- Establish, review, and monitor Cargo iQ performance of all airlines in liaison with Cargo Business Development and Operations to ensure dnata cargo maintains a high level of service standards.
- Engage in discussions with Authorities (GCAA, Dubai Customs, Dubai Police, etc.) to ensure regulatory requirements are reviewed and implemented in cargo operational areas.
- Review and evaluate the requirement of IATA publications for UAE cargo operations and ensure timely procurement and distribution of these publications.
- Research and identify industry best practices and latest standards to enhance service quality, recommending certification (e.g., CEIV) to management.
- Support in maintaining IATA and Regulatory certifications (ISAGO, ISO, RA3, TAPA, etc.) and facilitate Customer airlines and regulatory audits.
- Liaise with IATA periodically to ensure TACT rules reflect up-to-date information on dnata Cargo GHA capabilities.
- Manage and maintain all established Cargo Manuals, Procedures, work instructions, and other documents related to UAE cargo operations in Document Management System (DMS).

Qualifications & Experience
To be considered for this role, you must meet the below requirements:

- Bachelor's degree or equivalent experience.
- Minimum of 4-6 years of experience in an airline or ground handling.
- Able to prepare complex or tailored documents or reports based on information gathered and analyzed from a variety of sources.
- Knowledge of IATA publications such as Airport Handling Manual (AHM), IATA Cargo Handling Manual (ICHM), Dangerous Goods Regulations (DGR), etc.
- Knowledge in statistical methods and ability to analyze trends.
- Exposure to undertaking process inspections.
- Good communication and presentation skills.

Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays around the world. Further information on what it's like to live and work in our cosmopolitan home city can be found in the Dubai Lifestyle section.

Seniority Level

- Mid-Senior level

Employment Type

- Full-time

Job Function

- Management and Manufacturing
- Industries: Airlines and Aviation

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