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Electric Vehicle Handover Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Al Futtaim Full time
The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers. This includes conducting test drives, preparing customers for their future with a BYD vehicle, setting up the vehicle, going through all the features, and answering any questions related to electric mobility and the brand.

What you will do:

- Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS.
- Support sales team to achieve monthly unit sale targets by taking the customer on a structured "one offer" journey and achieving the set Trade-ins.
- Prepare vehicles according to BYD standards.
- Handover vehicles to customers in a customer-focused and tailored manner.
- Welcome all Showroom visitors.
- Capture customer data in DMS (test drive, Emirates ID, email address, etc.).
- Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements.
- Ensure knowledge of competition activities to be able to counter customer arguments.

Required Skills to be successful:

1. Customer service experience
2. Communication skills
3. Timely Resolution
4. Proficient in Microsoft Office

About the Team:

Reporting to the Sales Manager and working closely with the Sales team and the broader internal and external stakeholders.

What equips you for the role:

- Diploma or Bachelor's Degree
- 4 years of experience in a customer-facing role, progressive, client-oriented luxury retail or airline industry that showcases a high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning, or customer care will be positively considered.
- Proficient in English; Arabic is advantageous.
- Valid UAE driver's license.

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