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Job Description Job Purpose: We are looking for inspiring Flagship Branch Managers to lead premium, high-visibility client centers across the UAE. These leaders will serve as the face of the bank's physical experience, delivering exceptional, differentiated, high-touch banking experience that integrates wealth management, concierge-level service, and personalized financial solutions. The role blends team leadership, sales excellence, and experiential service in a luxury environment. Key Accountabilities: Branch Leadership & Operations - Lead day-to-day operations of the flagship branch, ensuring adherence to service standards, policies, and controls. - Create a welcoming, efficient, and premium client environment reflective of the bank's brand values. Sales & Performance Management - Drive team performance against acquisition, retention, and satisfaction metrics. - Monitor branch KPIs and implement initiatives to boost productivity and service quality. Client Engagement & Relationship Building - Foster deep client relationships by delivering exceptional service and personalized solutions. - Partner with Relationship Managers and product experts to cross-sell offerings across banking, wealth, and lifestyle services. Experience Design & Hospitality - Development of a luxury banking environment that reflects exclusivity, discretion, and excellence. - Curate events and experiences within the branch to engage high-value clients. - Ensure every touchpoint reflects the sophistication and discretion expected by HNWIs. People Development - Coach, develop, and inspire branch staff to embody luxury service and advisory professionalism. Foster a collaborative and performance-driven culture. Key Accountabilities & Experience: - 8+ years of experience in branch management, private banking, or luxury retail. - Proven track record of managing affluent/HNWI client relationships. - Bachelor's degree in business or related field; certifications in service excellence are a plus. Skills & Competencies: - Arabic speaking is mandatory - Strong leadership and service orientation. - Excellent interpersonal and sales skills. - High attention to detail and experiential design. - Understanding of UAE clientele and luxury service standards.
