Brand Trainer

Job SnapshotBrand Trainer
- Retail Learning and Development Job Snapshot Role: Brand Trainer
- Retail Learning and Development

Location:
Dubai, United Arab Emirates Industry: Retail Function: Training and Development

Experience:
2-3 years

Job Type
Full-time Position Overview Brand Trainer
- Retail Learning and Development in Dubai, United Arab Emirates is a Retail opportunity focused on product knowledge, brand communication, customer service capability, and employee performance across store teams. Majid Al Futtaim is hiring an experienced learning professional who can identify development needs, create engaging training content, adapt principal materials, and convert learning programmes into measurable sales and service improvements. Job DetailsCountry: United Arab Emirates City: Dubai Industry: Retail Function: Training and Development

Salary:
10000-16000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any

Job Type
Full-timeRole ContextThe Brand Trainer will equip retail employees with the knowledge, confidence, and practical skills required to represent assigned brands consistently. The position connects product education, brand storytelling, customer engagement, sales techniques, and individual development. Effective training delivery will strengthen service standards, improve product recommendations, increase employee engagement, and support stronger commercial performance across stores.

Key Responsibilities
Partner with line managers to identify capability gaps affecting individual and team performance. Conduct structured training needs analysis across stores, roles, departments, and employee groups. Translate identified development needs into clear learning priorities and practical training actions. Build annual and seasonal brand training plans aligned with business objectives and principal requirements. Schedule learning activities around product launches, campaigns, store openings, promotions, and operational priorities. Develop product, brand, customer service, and sales training content for store employees and managers. Adapt training manuals received from brand principals into practical and locally relevant learning materials. Convert technical product information into clear explanations that retail employees can confidently share with customers. Create facilitator guides, presentations, participant workbooks, knowledge checks, role plays, and digital learning resources. Design content that supports different learning styles, experience levels, and job responsibilities. Deliver classroom, virtual, in-store, and practical training sessions using engaging facilitation methods. Explain brand heritage, values, product features, customer profiles, and service expectations accurately. Strengthen employee ability to connect product benefits with customer needs and purchasing motivations. Use demonstrations, scenarios, coaching, and practice exercises to reinforce learning. Support store teams in applying new knowledge during real customer interactions. Mentor participants after training to strengthen retention and improve workplace application. Conduct follow-up coaching sessions with employees requiring additional support. Observe store performance and provide constructive feedback on product knowledge and customer engagement. Maintain accurate records of training attendance, assessments, completion, and development requirements. Track individual and team progress against agreed learning objectives. Evaluate training effectiveness through assessments, observation, feedback, and performance indicators. Measure whether learning interventions contribute to improved service, confidence, sales, and employee engagement. Prepare reports covering training delivery, participation, assessment results, impact, and recommended actions. Share learning insights with line managers and support the development of suitable improvement plans. Review participant feedback and refine content, activities, and delivery methods accordingly. Stay informed about developments in learning technology, facilitation, retail training, and employee development. Recommend digital tools and modern learning approaches that improve access, engagement, and retention. Use learning platforms, virtual delivery tools, video content, and interactive resources where appropriate. Coordinate with brand principals, Operations, Human Resources, store managers, and commercial teams. Ensure all training content reflects current brand standards, product information, and business priorities. Maintain organized libraries of approved training materials and version-controlled content. Support onboarding programmes for new employees and brand-specific induction requirements. Assist with training for new product categories, store concepts, customer service initiatives, and sales campaigns. Manage several training programmes an