Senior Specialist Quality and Excellence

5 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates UAE Accountability Authority Full time
Senior Specialist Quality and Excellence

Job Objective
Implement Corporate Excellence and Quality activities within UAE Accountability Authority (UAEAA) including but not limited to promoting organizational excellence standards and implementing a quality management system to ensure a culture of excellence throughout the Authority, implementing an internal excellence awards program in line with the best industry standards and practices, and conducting corporate and internal surveys to support UAEAA's mission and vision.

Key Responsibilities/Duties

1. Strategy and Planning

• Contribute to the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals and standard forms, ensuring alignment with UAEAA's overall policies and procedures.

• Contribute to the development, implementation, and update of the sections' strategic, budget and procurement, and operational plans ensuring alignment with the department and sector strategy and objectives, and UAEAA's mission and vision.

• Assist in the development of the section Key Performance Indicators (KPIs) and ensure to meet individual KPIs to improve efficiency and effectiveness.
2. Operations

• Conduct periodic review and evaluation of UAEAA's corporate processes in cooperation with UAEAA's organizational units and measure the effectiveness and efficiency of the processes based on KPIs for continuous improvements.

• Implement quality management system by processing the necessary accreditations and certifications, e.g., ISO standards, and monitor the validity to promote UAEAA's adherence to excellence and quality management requirements.

• Implement programs and initiatives to enhance the corporate culture throughout the Authority.

• Implement UAEAA internal excellence award programs and ensure alignment of policies and procedures with Government Excellence Model (GEM2) and the European Foundation for Quality Management (EFQM).

• Develop and administer corporate and internal surveys such as employee satisfaction surveys, subject entities awareness surveys, etc., as requested; analyze results, provide recommendations and submit reports to management for review.

• Contribute to the development of organizational improvement plans based on the outcome of the SWOT analysis conducted, gaps identification, observations and survey results; and implement action plans in coordination with concerned organizational units.

• Participate in knowledge exchange and benchmarking processes with approved external entities and audit authorities to implement best practices within the Authority.

• Implement innovation, suggestion and idea management system throughout UAEAA and assess the impact on operations to enhance employee engagement and promote excellence culture within the Authority.

• Conduct internal awareness campaigns for excellence and innovation across all levels of UAEAA.
3. Talent Management and Development

• Ensure completion of required trainings and certification programs to keep current with job requirements and ensure continuous performance improvements.

• Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.

• Keep current with updated information relevant to the role to ensure standard performance level is achieved.

• Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.

• Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
4. Corporate

• Ensure adherence and compliance with all UAEAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).

• Prepare section's related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.

• Retain, document, preserve, and archive section's related physical and electronic records in accordance with relevant policies and procedures.

• Respond to any section related queries and provide required support to relevant UAEAA's organizational units and employees as and when required.

• Utilize relevant technologies used within UAEAA to optimize work efficiency.

• Demonstrate compliance with UAEAA's values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements and quality standards.

• Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
5. General

• The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.

• The academic and professional certificates required and approved by UAEAA should be acquired within the period specified and based on the employee's Individual Development Plan.

• Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.

• Ensure teamwork, collaboration, and dedication in performing duties.

Requirements Minimum
Academic Qualifications

• Bachelor's degree in Strategy, Quality or Business Administration or relevant field.
Professional Certifications

• Knowledge on the European Foundation for Quality Management (EFQM)

• Knowledge on the Government Excellence Model (GEM2)
Professional Experience

• 4 - 6 years of relevant experience.
Language Proficiency

• Proficiency in Arabic and English.

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