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Business Unit Education
Department Operations
ROLE SUMMARY
To ensure impeccable customer service is provided to all parents and visitors to the Academy. All communications take place in a professional manner and to assist in supporting students' recruitment, through a positive parent experience.
To embody the values, vision and ethos of Aldar Education and assist the parents' relations executive in managing all enquiries, visitors, and requests from the different stakeholders.
DUTIES & RESPONSIBILITIES
Main Duties
1. Provide high quality customer service to all potential and existing customers.
2. Your main responsibilities will include providing information to visitors on a full range of topics, answering phone calls in a courteous manner and maintaining a database of school visitors.
Specific Duties
1. Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
2. Greet visitors in a friendly and helpful manner.
3. Have a strong knowledge of the key information about the Academy.
4. Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
5. Assist with school tours when necessary.
6. Photocopying, filing, faxing, completing standard forms, responding to routine.
7. Undertake word-processing and other IT based tasks e.g., database, excel, Internet research.
8. Produce lists/information/data as required e.g., class lists.
9. Sort and distribute mail.
10. Attend and participate in relevant meetings as required.
11. Answer, screen and forward incoming phone calls in a friendly and professional manner.
12. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures).
13. Provide basic and accurate information in-person and via phone/email.
14. Assist Admissions team with in-bound and out-bound calls.
15. Log admissions enquiries into the school MIS – database.
16. Update calendars and schedule school tours.
17. Arrange transportation for visitors when required.
18. Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
19. Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel, using the School Referral System.
20. Drive enrolments by promoting schools and summer programmes to prospective parents through conducting outbound calls.
21. Assist with tasks assigned as and when required by the management team.
22. Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post (i.e., lead nurturing, parent tours).
23. Perform other duties as requested by direct and dotted line reporting managers/supervisors.
COMMUNICATIONS & WORKING RELATIONSHIPS
● Internal External
QUALIFICATIONS & KNOWLEDGE & SKILLS
1. High School Certificate/Diploma or bachelor's degree certificate.
2. 2 years' experience in a receptionist or customer facing role in the region.
3. Experience in a school or education setting is preferred.
4. Fluent standard of English communication skills, written and oral.
5. Attention to detail with diligent follow up, and able to execute in a timely manner.
6. Effective communicator at different levels, both orally and in writing.
7. Strong interpersonal skills to aid in daily contact with customers in a diverse multi-cultural environment.
8. Computer literate, including all social media platforms.
9. Attentiveness, able to listen effectively and ask questions.
10. A team player, willing to support colleagues to deliver results.
11. Willingness to learn.
12. Skilled in multi-tasking and handling pressure.
13. Organizational ability, of self and others with impeccable office management skills.
14. Arabic speaking, reading and writing is preferable.
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