People Operations Specialist

People Operations Specialist – Store HR – Dubai, United Arab Emirates – Internet industry. Full‑time position requiring 2–3years of HR people‑operations experience. This role is the front‑line HR contact for store employees, supporting daily employment matters, data integrity, grievance and performance processes, and employee experience initiatives.

Key Responsibilities
- Coordinate day‑to‑day people operations activities for store employees, including hiring support, record management, HR systems, data updates, and employee relations.
- Act as the first point of contact for store staff on people‑related questions, HR processes, employment documents, and workplace concerns.
- Support end‑to‑end frontline employee processes in coordination with store operations and HR teams.
- Maintain accurate employee data for the store population, ensuring records are updated, complete, and properly managed.
- Assist operations teams with employee grievance cases by gathering information, tracking updates, and supporting timely follow‑up.
- Support performance management cases for store employees by coordinating documentation, communication, and process steps.
- Help new store employees settle into their roles through clear guidance, process support, and accurate onboarding information.
- Conduct exit interviews with frontline employees to understand turnover reasons and capture practical feedback.
- Share exit insights with relevant teams to support better retention planning and employee experience improvements.
- Maintain confidentiality while handling employee concerns, people records, performance matters, and sensitive HR information.
- Communicate with employees from different store locations in a clear, respectful, and service‑focused manner.
- Work closely with operations teams to ensure people processes are handled consistently and within required timelines.
- Identify gaps in employee data, process execution, or communication flow and raise them when necessary.
- Support a positive store working environment by helping employees feel informed, heard, and properly guided. Ideal Profile
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
- 2–3years of experience in an HR People Operations, HR Operations, Employee Services, or frontline HR support role.
- Experience supporting store employees, retail teams, warehouse staff, operations teams, or frontline workforce groups is an advantage.
- Strong attention to detail with the ability to manage employee data, HR records, and process documentation accurately.
- Service‑oriented mindset with a genuine interest in helping employees and supporting operational teams.
- Comfortable communicating with diverse groups of employees across different store locations.
- Good understanding of basic HR processes such as onboarding, employee records, grievance support, performance documentation, and exit interviews.
- Ability to handle confidential matters with professionalism, discretion, and fairness.
- Organized and reliable, able to manage multiple requests in a fast‑paced environment.
- Clear written and verbal communication skills.
- Ability to work independently while staying aligned with HR policies, operations requirements, and team priorities.
- Positive attitude with the ability to build trust with store employees and operational stakeholders. Skills Set
- People operations
- HR operations
- Store employee support
- Frontline HR support
- Employee relations
- Employee grievance support
- Performance management support
- Hiring coordination
- HR data management
- HR systems
- Employee records
- Data integrity
- Exit interviews
- Onboarding support
- Workforce administration
- Store operations coordination
- Employee communication
- Confidentiality
- Service‑oriented HR
- Attention to detail
- HR documentation
- Frontline workforce support
- Stakeholder coordination
- Employee experience