Desktop Support Engineer

4 days ago

Abu Dhabi, United Arab Emirates Raqmiyat Full time

Abu Dhabi, United Arab Emirates | Posted on 05/29/2025 Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Job Description

Preparation of Temporary Laptops - Re-image the temporary laptops to be used during this project - Reach out to the end-users to explain the process - Confirm with the end-users that all their data is saved in OneDrive - Deliver and configure the temporary laptops for the end-users and allow for data synchronization - Collect the end-users’ laptops to start their imaging process Re‑imaging Process - Apply the approved Golden Image - Use the approved naming convention - Liaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standards - Ensure newly imaged devices are successfully reporting to In‑Tune - Ensure newly imaged devices are compliant as per Intune configured security policies - Liaise with the relevant patching team to ensure newly imaged devices have the latest OS and third‑party application patches - Ensure newly imaged devices have EndpointCentral agent and can be successfully managed by Endpoint Central - Liaise with the operation team to ensure newly imaged computer accounts are moved to the correct Active Directory OUs - Liaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed process - Liaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed process - Update the asset management module with the new records - Update the asset tags on the re‑imaged laptops Data Backup & Restoration - Check and ensure local data backup before re‑imaging for all endpoints - Liaise with the end‑users to ensure their data is saved in OneDrive - Restore end users’ data and verify accessibility post imaging Post Re‑Imaging Activities - Follow up with end‑users to confirm successful functionality - Address any post‑reimaging technical issues in coordination with the Operation team - Liaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basis - Liaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basis - Liaise with the relevant team to share the Endpoint Central report of the newly imaged devices on a weekly basis - Liaise with the relevant team to share the patching reports on a weekly basis - Submit a weekly progress report detailing the completion status and any challenges encountered #J-18808-Ljbffr

  • Desktop Support Engineer

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Intertec Softwares Pvt Ltd Full time

    JOB TITLE: Technical Specialist End User Support/ Desktop Support EngineerJOB PURPOSE: To handle customer calls and ensure the smooth operation of desktop computers, laptops, and other related devices, resolving hardware and software issues to maintain productivity.QUALIFICATION: Bachelors degree with knowledge of ITCERTIFICATIONS: Mandatory knowledge of...

  • IT Desktop Support

    1 week ago

    Abu Dhabi, United Arab Emirates Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **Key Responsibilities**: - Provide first - and second-level...

  • End User or Desktop Support Lead

    7 days ago

    Abu Dhabi, United Arab Emirates Intertec Systems Full time

    End User or Desktop Support Lead role at Intertec Systems Skills: End User Support, Windows Troubleshooting, Active Directory, Team Leadership, ITIL Processes, Ticketing Systems, Network Troubleshooting, Remote Desktop Support Job Purpose: Responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and...

  • End User or Desktop Support Lead

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Intertec Softwares Pvt Ltd Full time

    JOB PURPOSE: Responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and providing technical development and guidance for the Desktop Support Team. QUALIFICATION: Bachelors degree with knowledge of IT RESPONSIBILITIES (INCLUDES ALL TASKS): Provide Tier II client support for hardware,...

  • Desktop IT Support Technician

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates OurSupport Full time

    We are currently recruiting for a freelancing candidate to do IT Support at our customer in Abu Dhabi.This is a freelance position, and to be paid in USD per ticket / hours / days worked.Job descriptionThe ideal candidate will be responsible for configuring and troubleshooting the customers desktop or laptop computer, and also for resolving our customers'...

  • IT Desktop Support- Abu Dhabi, United Arab Emirates

    2 weeks ago

    Abu Dhabi, United Arab Emirates Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at (website). We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the...

  • IT Support Engineer

    2 weeks ago

    abu dhabi, United Arab Emirates Dicetek Full time

    QualificationsBachelor’s Degree in any computer stream (3-4 Yrs)Minimum 8 Years of relevant experience.Technical SkillsStrong knowledge of desktop operating systems (Windows 10/11, MacOS).Proficient in Microsoft Office Suite and other common software applications.Experience with Active Directory, remote desktop tools, and ticketing systems.Ability to...

  • IT Support Engineer

    2 weeks ago

    Abu Dhabi, United Arab Emirates Dicetek Full time

    Qualifications Bachelor’s Degree in any computer stream (3-4 Yrs) Minimum 8 Years of relevant experience. Technical Skills Strong knowledge of desktop operating systems (Windows 10/11, MacOS). Proficient in Microsoft Office Suite and other common software applications. Experience with Active Directory, remote desktop tools, and ticketing systems. Ability...

  • IT Support Engineer

    2 weeks ago

    Abu Dhabi, United Arab Emirates Dicetek Full time

    Qualifications Bachelor’s Degree in any computer stream (3-4 Yrs) Minimum 8 Years of relevant experience. Technical Skills Strong knowledge of desktop operating systems (Windows 10/11, MacOS). Proficient in Microsoft Office Suite and other common software applications. Experience with Active Directory, remote desktop tools, and ticketing systems. Ability...

  • IT Support Engineer

    2 weeks ago

    abu dhabi, United Arab Emirates Dicetek Full time

    Qualifications Bachelor’s Degree in any computer stream (3-4 Yrs) Minimum 8 Years of relevant experience. Technical Skills Strong knowledge of desktop operating systems (Windows 10/11, MacOS). Proficient in Microsoft Office Suite and other common software applications. Experience with Active Directory, remote desktop tools, and ticketing systems. Ability...