Customer Service Agent
2 weeks ago
- Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.
- Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and current events.
- Rotate in 3 shifts (morning / afternoon / night).
- Handle incoming calls and handle wakeup calls.
- Work closely with your team members, Supervisors, Managers and colleagues of other departments in a friendly manner assuring mutual respect and encourage each other to create Great Hotels Guests Love.
- Maintain the privacy of all guests by ensuring that no details are disclosed.
- Take ownership of guest requests and notify them of any delays in performing work orders in accepted standard time and call them back to ensure their satisfaction.
- Take ownership of solving guest problems and pass it to the Manager on Duty if necessary and record the guest complaints.
- Complete additional tasks assigned by your Service Leader, Supervisor or Manager.
- Promptly handle all emergency calls efficiently.
- Use Messagebox to log all requests and issues.
- Promptly check all e-mails and action accordingly.
- Attend shift briefings, read handovers and participate in departmental meetings/gatherings.
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Customer Service Representative
1 week ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full timeJob DescriptionAs a Reservations Agent, you will serve as the main contact for room reservations at the hotel. Your role will involve offering excellent customer service, options, and solutions to meet guest needs.
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Customer Service Representative
7 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full timeJob DescriptionA Reservations Agent is responsible for serving as the main contact for room reservations at the hotel. This role requires excellent customer service skills and the ability to influence the Guest's decision to stay at the property.Key ResponsibilitiesConvert inquiries into contracted business quickly.Respond positively to sales inquiries to...
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Customer Service Representative
5 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full time**Job Description:**Delivering Exceptional Guest ExperiencesThe Customer Service Representative plays a vital role in ensuring the smooth operation of our Reservations department. This position entails providing exceptional service to customers, meeting their needs and exceeding their expectations.Key Responsibilities:Providing Consistent High-Quality...
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Customer Service Lead
2 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full timeWe are seeking a talented and experienced individual to lead our reservations team in providing outstanding customer service and support.As a key member of our hotel's operations team, you will be responsible for:Leading the team to achieve exceptional customer satisfaction and efficiency in handling reservation inquiries.Managing day-to-day operations,...
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Customer Service Supervisor
6 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full timeJob Title: Customer Service SupervisorJob Description:We are looking for an exceptional Customer Service Supervisor to lead our front office team. This role requires a strong background in customer-facing services and the ability to motivate and develop team members to deliver outstanding results.Key Responsibilities:Guest Experience & Service...
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Customer Service Representative
1 week ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full timeAbout the RoleThis is an exciting opportunity to join our team as a Reservations Agent. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring smooth operations, and contributing to the overall success of the hotel.Key Responsibilities:Provide personalized service to guests, responding to their...
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Customer Service Representative
3 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full timeAbout the Job:We are looking for a highly motivated and organized Customer Service Representative to join our team. As a Communication Center Agent, you will be responsible for answering and directing phone calls, responding to guest requests, and providing information about hotel services and local attractions.Key Responsibilities:Answer and direct phone...
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Customer Service Agent
2 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full timeJob SummaryThis Accommodation Coordinator role involves providing exceptional customer service to ensure memorable experiences for our guests. Key responsibilities include converting accommodation enquiries into bookings, managing bookings, and preparing reports.ResponsibilitiesManage hotel selling strategy by opening and closing to specified rates linked to...
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Customer Service Representative
4 days ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates beBee Careers Full timeJob DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Center Agent. This is an exciting opportunity to work in a fast-paced environment and deliver exceptional guest experiences.The successful candidate will be responsible for:Anticipating and exceeding guest expectations through proactive...
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Financial Services Client Support Agent
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