Senior Service Desk Analyst
احفظ هذه الوظيفة وحافظ على تنظيم بحثك
قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
KEY RESPONSIBILITIES
- Provide 2nd and 3rd line technical support to internal users and managed customers
- Troubleshoot desktop server networking and Microsoft 365 issues
- Support Microsoft Intune Entra ID and endpoint management
- Build configure and deploy laptops desktops and mobile devices
- Assist with the technical onboarding of new customers
- Configure and support networking equipment including firewalls switches wireless networks and VPNs
- Support infrastructure projects cloud migrations and system upgrades
- Maintain secure endpoint configurations and assist with implementing Zero Trust security principles
- Produce monthly technical and service reports
- Create and maintain technical documentation and knowledge base articles
- Act as an escalation point for the wider Service Desk team
- Support continuous improvement initiatives across the Service Desk ESSENTIAL SKILLS amp EXPERIENCE Minimum 3 years experience in an IT Support Service Desk or MSP environment Strong experience supporting Microsoft 365 environments Microsoft Intune and Entra ID Windows 10 11 and Windows Server administration Active Directory and Group Policy Networking fundamentals DNS DHCP TCP IP VPNs Firewalls and Switching Excellent troubleshooting and diagnostic skills Strong communication and customer service skills Ability to prioritise workloads and manage multiple tasks effectively DESIRABLE SKILLS
- Ideally have a valid UAE driver s licence and access to vehicle for ad-hoc site access
- Experience working within a Managed Service Provider MSP Microsoft certifications MD-102 MS-102 AZ-104 or equivalent
- Knowledge of Microsoft Defender and endpoint security
- Experience with Datto RMM HaloPSA or similar service management platforms
- PowerShell scripting
- Understanding of Cyber Essentials and Zero Trust security principles BENEFITS
- Competitive Salary
- Base salary commensurate with experience
- Career Progression
- Clear pathways for career development and progression within the company
- Training amp Development
- Ongoing training and development opportunities to help you grow in your role
- Ongoing Microsoft training and certification support
- Exposure to modern Microsoft Cloud and Cyber Security technologies
- Supportive Culture
- Join a collaborative friendly and ambitious team that values work-life balance and personal growth
- Sponsorship available WORKING PATTERN Monday to Friday Part of on-call rota Occasional travel to customer sites may be required
-
Senior Service Desk Analyst
منذ 2 ساعات
Dubai, Dubai, الإمارات العربية المتحدة Goaco Ltd دوام كاملDo you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their...
-
Service Desk Analyst
منذ 10 ساعات
Dubai, Dubayy (Dubai), الإمارات العربية المتحدة Theomnihire دوام كاملExperience: 1–3 YearsReports To: Service Desk SupervisorLanguages: English/Arabic – Both RequiredLocation: UAERole Summary:Act as the first point of contact for all users across the 573-location estate, logging, triaging and resolving contacts at first line within agreed response and resolution targets.Key Responsibilities:Handle user contacts through...
-
Service Desk Analyst
منذ يوم
Dubai, Dubai Emirate, الإمارات العربية المتحدة iConnect IT Business Solutions DMCC دوام كامل 120,000 € - 180,000 € عقدJob Description: The Service Desk Analyst is responsible for managing the day-to-day operation of the Corporate Services Service Desk, ensuring requests, work orders, and service activities are handled efficiently and in accordance with established service standards, SLAs, and KPIs. The role also supports the administration of the organization's access...
-
Service Desk Analyst
منذ يوم
Dubai, Dubai Emirate, الإمارات العربية المتحدة Wipro دوام كامل 90,000 د.إ. - 150,000 د.إ. عقدWe are seeking an experienced Support Engineer – Service Desk to join our IT Operations team. The ideal candidate will have strong experience in enterprise IT support, Service Desk operations, Microsoft technologies, endpoint management, and ITSM processes. You will play a critical role in ensuring seamless IT service delivery, incident resolution, user...
-
Service Desk Analyst
منذ يوم
Dubai, Dubai Emirate, الإمارات العربية المتحدة TXM Solutions دوام كامل 60,000 د.إ. - 80,000 د.إ. عقدService Desk Analyst – UAEWe’re currently recruiting for a Tier 1 Service Desk Analyst to join a large-scale IT support environment in the UAE.This is an excellent opportunity for an Arabic and English-speaking IT support professional with 1–3 years of experience in Service Desk, Helpdesk or IT Support.Key Responsibilities:Act as the first point of...
-
Service Desk Analyst
منذ 3 أيام
dubai, dubai emirate, الإمارات العربية المتحدة OmniHire دوام كاملJob Description: Experience: 1–3 Years Reports To: Service Desk Supervisor Languages: English/Arabic– Both Required Location: UAERole Summary: Act as the first point of contact for all users across the 573-locationestate, logging, triaging and resolving contacts at first line within agreedresponse and resolution targets. Key Responsibilities: ...
-
Service Desk Analyst
منذ 3 أيام
dubai, dubai emirate, الإمارات العربية المتحدة TOCUMULUS دوام كاملJob Description: Experience: 1–3 Years Reports To: Service Desk Supervisor Languages: English/Arabic – Both Required Location: UAE Role Summary: Act as the first point of contact for all users across the 573-location estate, logging, triaging and resolving contacts at first line within agreed response and resolution targets. Key...
-
Service Desk Supervisor/ Senior Agent
منذ 10 ساعات
Dubai, Dubayy (Dubai), الإمارات العربية المتحدة Theomnihire دوام كاملExperience: 5–8 Years Reports To: Service Desk Lead/Supervisor Languages: English/Arabic – Both Required Location: UAEKey ResponsibilitiesManage real-time floor operations, including queue adherence, workload balancing, break scheduling, and escalation management to ensure consistent service levels.Provide first- and second-line...
-
Enterprise IT Service Desk Analyst
منذ 2 ساعات
Dubai, Dubai, الإمارات العربية المتحدة Dicetek LLC دوام كاملDicetek LLC seeks an IT service support professional to act as the first point of contact for enterprise customers, handling daily incidents and service requests with ITIL-aligned practices and SLA commitments.You will own trouble tickets through resolution, coordinate escalations to the proper teams, and continuously update knowledge of products, services,...
-
Service Desk Analyst
منذ 5 أيام
Dubai, Dubai, الإمارات العربية المتحدة Daman Investments دوام كاملJOB OVERVIEW The Service Desk Analyst is responsible for providing first-line technical support to end users across the business. This job involves troubleshooting IT-related issues, responding to service requests, and ensuring the resolution of incidents in a timely and efficient manner. The Service Desk Analyst plays a critical role in maintaining IT...
