Ocean Freight Export Senior Specialist

Job Description
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.

We offer
standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who moves mountains even across oceans? You do.
- DHL Global Forwarding has an opening for an Ocean Freight Export Senior Specialist in Dubai, United Arab Emirates. Lead and direct dedicated shipment execution activities while serving as the primary point of contact for customers. Understand customer needs and ensure adherence to service commitments and foster strong client relationships by initiating customer visits to identify upselling opportunities. Optimize profitability through advanced strategic routing, assignment of shipments, accurate invoicing, and effective resolution of disputes. Maintain compliance with regulatory requirements and identify process improvements to enhance efficiency and productivity. Address customer concerns promptly and highlight issues early to ensure effective exception and complaint handling maintaining customer loyalty and trust. Join us in connecting people and improving lives In this Ocean Freight Export Senior Specialist positionCoordinate shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transportAct as Customer first point of contact for shipment information, exception / complaint management and claimsManage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes. Ensure implementation of necessary regulatory compliance procedures relating to commodity and locations for shipmentsBuild close business relationship with existing customers, understand customer needs, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retentionStudy and resolve issues in day-to-day delivery and implement best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiencyResolve performance issues of suppliers, and propose solutions to improve performanceResolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiencyProvide functional guidance, advice or training to less experienced positionsAnalyze and implement opportunities to enhance ocean freight productivity, and efficient resource allocation and utilizationProvide support on issues and problems from less experienced/ new team members, provide direction and guidance as neededContribute to PDs and GEMBA, highlight issues and share improvement ideas proactivelyOther Areas in Ocean Freight OperationsConfirm transport orders and optimize bookingsControl, the distribution of all required Import/Export documentsIdentify performance issues of suppliers, and propose solutions to improve performanceUpdate Customs shipment information and physical status, resolve customer issues and incidentsOwn the profitability of the fileNow, here is what we need from you Education LevelBachelor's Degree or equivalent experience/qualificationExperience Levelmore than 2 yearsWe offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career developmentCompetitive salaryWhy join DHL Global Forwarding? We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlOur TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: The largest global network with more than :30,000 passionate employeesThe most efficient processes and fastest response timesThe best solutions and best customer serviceOur VisionThe Logistics Company for the World. Our MissionExcellence. Simply Delivered. Our PurposeConnecting People, improving lives. Our ValuesRespect & ResultsOur GoalsEmployer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluat