Back Order

منذ 6 ساعات

Dubai, الإمارات العربية المتحدة DHL Express دوام كامل ‏293,793 € - ‏367,242 €/سنة
Back Order & Fill Management Supervisor

Location:
Dubai, United Arab Emirates. Job Purpose: The Supervisor oversees the order fulfillment process, ensuring consistent achievement of the target fill rate and efficient management of back‑order lines through data analysis and cross‑functional coordination. Principal Accountabilities
- Lead the back‑order team
- Maintain a high system fill rate ensuring the right part is available at the right time
- Monitor and manage back orders, ensuring timely fulfillment and communication with various teams
- Analyze data to identify trends, issues, and opportunities for improvement
- Develop and implement strategies to minimize back orders and improve order fulfillment rates
- Coordinate with Inventory Control to maintain accurate inventory levels and ensure stock availability
- Work closely with customer service and warehouse teams to resolve order‑related issues
- Prepare and maintain reports on order status and fulfillment performance
- Implement and enforce standard operating procedures (SOPs) to maintain high standards of accuracy and efficiency
- Identify areas for improvement in the order fulfillment process and develop strategies to enhance efficiency and accuracy
- Stay updated on industry best practices and incorporate them into the fulfillment process
- Train and guide team members on SOPs and best practices Key Performance Indicators
- Fill Rate
- Back Orders Knowledge and Experience
- Minimum 5 years of professional experience in order fulfillment, inventory management, or supply chain management in the automotive industry Education
- Engineering (Automotive/Mechanical). Additional education in supply chain management is a plus. Skills
- Strong organizational, communication, and leadership skills with the ability to motivate and guide a team
- Proficiency in SAP or other inventory management software and systems
- Analytical skills, with excellent proficiency in Advanced MS Excel, Power BI, or other analytical tools Benefits
- Opportunity to contribute ideas and skills in a global company
- Potential for further career development
- Competitive salary DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.