Call Center

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Ain University Full time
Department: Admission and Registration Unit.

Experience: 2 Years call center/customer service Experience (Experience in UAE is a plus)

Job Description:

- Provides information related to policies and conditions for the admission of new students at the university.
- Updates knowledge and provides information relating to the university (specialization, fees, etc.).
- Responsible for responding to inquiries relating to exams, holidays, course schedules, etc.
- Follows up on student queries and communicates with students via email.
- Prepares daily and monthly reports as needed and reports to the Deputy General Register.
- Records all inquiries and maintains proper documentation.
- Responsible for contacting students who have dropped out.
- Conducts surveys related to AAU programs & services.
- Performs other duties as assigned by the General Register.

Desired Candidate Profile

General Conditions:

- Proficiency in English language, spoken and written.
- Proficiency in Arabic language, spoken and written.
- Enthusiastic fresh graduates can also apply.
- Good command of computer skills, particularly MS Office programs.
- Ability to manage confidential information is a must.

Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills, and Experience.

Employment Type: Full Time

Company Industry:

- Education
- Training
- Teaching

Department / Functional Area:

- Helpdesk
- Customer Service
- Telecalling

Keywords:

- Customer Service
- Call Center Representative
- Call Centre
- Call Centre Agent
- Calling
- Customer Relations

#J-18808-Ljbffr
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