Reception Manager
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بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
Key Responsibilities
Lead and inspire the Reception, Hostess, and Reservations team to deliver exceptional guest experiences. Manage daily reservations, table allocation, waitlists, and seating strategy to maximize covers and revenue. Build and maintain strong relationships with VIP guests, regular clientele, and hotel partners. Ensure all guest enquiries, special requests, and complaints are handled professionally and efficiently. Work closely with Restaurant Managers and Operations to optimize service flow during peak periods. Maintain exceptional grooming, service standards, and front-of-house presentation. Coach, train, and develop the reception team to achieve operational excellence. Monitor reservation trends and prepare reports to improve guest satisfaction and business performance. Ensure all guests receive positive and professional greeting to the highest standards to exceed the customer's expectations Handles guest problems and complaints Manage the reception team working schedules Ideal Candidate: Minimum 2–3 years' experience in a similar role within luxury restaurants or lifestyle dining concepts. International experience in luxury lifestyle venues is a plus. Strong knowledge of reservation platforms such as SevenRooms, or similar systems. Proven experience managing high-volume operations and leading multicultural teams. Excellent communication, guest engagement, and service recovery skills. Highly organized, commercially aware, and passionate about delivering exceptional guest experiences. Positive and high energy level Fluent in English; additional languages such as Italian, Russian, French, Spanish, are an advantage
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Reception Manager
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