IT Digital Expert

Job Description
Who We Are We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world. RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia. With over 12,000 employees from 40+ nationalities, we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange. The Role RAK Ceramics is seeking a Senior Manager – IT Digital Expert for eCommerce, Websites & Product Information Management (PIM) to oversee the company's eCommerce, website, and PIM platforms. The role will manage external technology partners, ensure platform performance and availability, oversee system integrations and data accuracy, and support the adoption of AI-enabled digital solutions to enhance customer experience. What You Will Be Doing eCommerce, Website & PIM Management
- Oversee the operation, upgrades, and enhancements of eCommerce platforms such as Shopify and Adobe Commerce/Magento.
- Manage the PIM platform and ensure accurate product information across websites and eCommerce channels.
- Coordinate catalogues, pricing, promotions, and digital content with internal teams and external partners.
- Develop and support AI-enabled eCommerce and website solutions, including AI-generated product content, sales chatbots, and visualization tools. Integration & Data Management
- Oversee integrations between eCommerce/website platforms, PIM, SAP, ERP, OMS, and CRM systems.
- Ensure accurate synchronization of product, pricing, inventory, and order data across systems.
- Maintain accurate and up-to-date website and eCommerce content across all channels.
- Monitor data flows and resolve data discrepancies, integration issues, and synchronization failures. Vendor & Service Management
- Manage relationships, contracts, SLAs, and performance of eCommerce and website technology partners.
- Own the management of incidents and service requests, ensuring timely resolution within agreed SLAs.
- Coordinate platform roadmaps, enhancements, technical issues, and partner deliverables.
- Evaluate and onboard new technology vendors and partners when required. Hosting, Governance & Reporting
- Coordinate with IT Infrastructure and Networking teams on hosting, DNS, SSL, CDN, and website availability issues.
- Monitor platform performance, uptime, and service trends.
- Ensure appropriate documentation, processes, and vendor governance standards are followed.
- Oversee relevant technology costs, licensing, and vendor contracts.
- Provide regular reporting to management on platform performance, SLA compliance, and overall platform health. What We Are Looking For
- Strong knowledge of eCommerce platforms, particularly Shopify/Shopify Plus and Adobe Commerce/Magento.
- Experience with PIM systems and product data management.
- Good understanding of SAP integrations, hosting, networking, DNS, and CDN.
- Strong vendor, SLA, and stakeholder management skills.
- Experience with ITSM/ticketing tools and incident management.
- Strong attention to data accuracy and digital content quality.
- Understanding of AI-enabled eCommerce solutions is an advantage. Our Ideal Match
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- 8+ years of relevant experience managing eCommerce and/or website platforms.
- Proven experience managing external technology vendors and partners.
- Strong experience with Shopify, Adobe Commerce/Magento, and PIM platforms such as PIMCORE.
- Experience with SAP and system integrations, particularly product, pricing, and inventory data.
- Experience managing incidents, service requests, and SLAs.
- Shopify, Adobe Commerce/Magento, or ITIL certifications are preferred.
- Exposure to AI-enabled digital solutions is a plus. RAK Ceramics is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, nationality, disability, age, or marital status.