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Workshop Manager
5 days ago
Job Summary - Oversee daily operations of the workshop to ensure efficiency and high-quality standards. - Manage and lead a team of technicians ensuring work is performed safely and to required standards. - Schedule and prioritize tasks and jobs based on customer requirements and operational needs. - Ensure availability and maintenance of workshop tools, equipment, and inventory supplies. - Coordinate with the Sales team, purchasing department and other stakeholders to meet customer demands and ensure timely job completion. - Maintain a clean, safe and organized workshop environment enforcing safety protocols and compliance with company policies. - Keep accurate records of workshop activities including work orders, job costing and invoicing. - Provide excellent customer service by communicating effectively with customers during the repair process and addressing any concerns. - Promote and sell service agreements to customers. - Share responsibility with the service manager for workshop P&L and assigned service area performance. - Handle warranty claims and ensure technical staff receive relevant training. - Requires a Bachelors degree in business management or related field with at least 5 years experience in marine workshop management. - Must possess strong leadership, organizational, communication and computer skills with knowledge of marine engines and components. #J-18808-Ljbffr
