Data Center Technician

Important notice: We have been made aware that emails are being sent from addresses ending in @jobsite-direct.net . This domain has no connection to Jobsite Direct. Please do not respond to these emails. If in doubt, contact us directly at support@jobsitedirect.co.uk JOB REF: 46268 Location Dubai Address Building No 8, Sheikh Zayed Road, Dubai Internet City Industry IT & Telecoms jobs, Engineering jobs, Maintenance & Technician jobs, Technology & Data Analytics Job overview: As a Microsoft Data Centre Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Centre standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarising yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centres in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimisation at the forefront of our data centre design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities:

Key responsibilities
include:
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labelling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and elevate incidents to appropriate Microsoft data centre operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands‑on experience and relevant on‑the‑job training.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data centre facilities.
- Fosters a secure and safe work environment while ensuring strict compliance with safety and security protocols.
- Exhibits readiness for on‑call duties, ensuring prompt and effective responses to emergencies as a dedicated part of the role.
- Adaptable to relocation between data centres as needed and embraces the physically active nature of the role, ensuring seamless support across diverse operational requirements.
- Embodies our culture and values.

Qualifications:
We're ideally looking for an individual who can offer the following: Required

Qualifications:
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
- Exhibits readiness for on‑call duties (one week per mont