Executive, Customer Experience

5 days ago

Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time
JOB TITLE

Executive, Customer Experience | MAF Properties | Development

Role Summary

This role is responsible for using the Customer Experience discipline to change overall cultural thinking and put customer first in all our designed experiences. Day to day, it turns our deep customer understanding into specific design projects, leads, supports, or guides the projects and how they come to life.

ROLE PROFILE

1. Plan and execute cross-functional end-to-end projects to redesign customer journeys.
2. Use research, data, and best-practices to form and validate solutions.
3. Create journey maps, service design blueprints, and prototypes to solve challenging Customer Experience problems.
4. Objectively evaluate and refine concepts based on learnings from user testing validation.
5. Target appropriate methods and fidelity based on project objectives to obtain the results required from the onset of the project.
6. Present the team's work to stakeholders and executives.
7. Develop a strong understanding of Majid Al Futtaim key customer journeys.
8. Manage implementation process of journey pilot and assist in adapting changes of the final product as required.

Requirements

1. Bachelor's Degree in Design Thinking, Innovation, Human-Centred design, or equivalent.
2. 2 to 3 years of experience in the same role.
3. Strong business communication and presentation skills.
4. Proficient in English.

What We Offer

1. At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
2. Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
3. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

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