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Specialist, IT Applications

3 weeks ago

Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time
Specialist, IT Applications

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.
About the role
As a Specialist, IT Applications, you will be responsible for ensuring the smooth operation of all resort software systems for Atlantis Dubai. As a Specialist, you will support Assistant Managers with the following responsibilities: troubleshooting application and in-room technology issues, escalating issues to vendors for support, documenting knowledge base articles for troubleshooting and configuration, application upgrades, project tasks and events setup.
About you
Ideally, we would like you to have a Diploma in Computer Science, or similar, with an understanding of IT processes and administrative tasks. Strong knowledge and practical experience of application support across hospitality solutions and integrations is essential. Understanding IT processes and administrative tasks, experience in network switching and routing, monitoring, configuring, and networking cable management. Strong communication skills, the ability to prioritise and manage multiple workloads as well as last-minute requests.
Other desirable skills/qualifications:

1. Strong technical skills with the ability to troubleshoot
2. Ability to work well in a team and independently
3. Experience using Opera and Simphony
4. Experience supporting guests within room technology
5. ITIL or CoBIT an advantage
6. Thorough understanding of IT security concepts and principles
7. Experience with Ethernet networking, LAN/WAN network technologies, the OSI model, TCP/IP, switching, routing

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