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Head of Retail

1 week ago

Dubai, Dubai, United Arab Emirates Boundless Full time
Role Overview

We are seeking a dynamic and strategic Head of Retail to lead multi-store operations, drive revenue growth, and enhance customer experiences across the UAE. This role requires a results-driven leader who can oversee end-to-end retail operations, implement business strategies, and ensure the seamless execution of brand standards.

If you have a proven track record in scaling retail operations, leading high-performing teams, and optimizing store performance, this is an exciting opportunity to shape the future of retail in a fast-growing market.

Key Responsibilities

1. Retail Strategy & Business Growth

- Develop and implement retail strategies to drive revenue, profitability, and market expansion.

- Identify growth opportunities, including new store openings, market positioning, and format development.

- Ensure alignment between retail operations and corporate business goals.

2. Operational Leadership

- Oversee end-to-end store operations, ensuring consistency and efficiency across all locations.

- Monitor store performance metrics, including sales, profitability, inventory levels, and operational KPIs.

- Implement best practices to enhance productivity and streamline operations.

- Lead, mentor, and motivate store managers and retail teams to exceed sales targets.

- Foster a high-performance culture with a focus on accountability, collaboration, and continuous improvement.

- Develop succession planning and leadership development programs for key retail staff.

3. Customer Experience & Engagement

- Elevate the customer journey by implementing innovative shopping experiences and service enhancements.

- Leverage customer insights to refine in-store experiences and improve retention.

- Oversee the execution of customer service and loyalty programs to enhance brand engagement.

4. Brand & Merchandising Execution

- Ensure brand consistency through effective store layouts, merchandising strategies, and marketing activations.

- Collaborate with visual merchandising and marketing teams to create compelling store environments.

- Maintain a deep understanding of consumer behavior, market trends, and competitive positioning.

- Develop and manage retail budgets, ensuring financial performance aligns with business objectives.

- Conduct in-depth financial analysis to track store performance, optimize costs, and identify growth opportunities.

- Drive efficiencies in store operations while maximizing profitability.

5. Compliance & Operational Standards

- Ensure all stores adhere to company policies, regulatory guidelines, and health & safety standards.

- Conduct regular audits to maintain operational consistency and compliance across locations.

- Continuously refine operational policies to align with market best practices.

Qualifications & Experience

- Bachelor's degree in Business Administration, Retail Management, or a related field.
- An MBA is preferred for candidates with leadership experience in large-scale retail operations.
- 12+ years of experience in retail management, with at least 5+ years in a senior leadership role.
- Extensive expertise in fashion, lifestyle, or multi-brand retail.
- Strong knowledge of the UAE retail landscape, market trends, and consumer preferences.
- Strategic mindset with a track record of scaling retail operations.
- Excellent leadership and team development skills.
- Strong financial acumen and business analytics to drive profitability.
- Exceptional communication, stakeholder management, and decision-making abilities.
- Proficiency in retail management systems, inventory tools, and operational software.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development, Customer Service, and Management

Industries

Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

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