Customer Service Manager – Maritime Logistics

5 days ago


Dubai, Dubai, United Arab Emirates Wilh. Wilhelmsen Holding ASA Full time
Customer Service Manager – Maritime Logistics (NVOCC)

Customer Service Manager – Maritime Logistics (NVOCC)

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Are you passionate about the maritime industry and ready to take on an exciting role? Join our global team at Wilhelmsen and help us shape the future of maritime operations

In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels, and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfill its purpose. We match local expertise with strict global standards, making sure we consistently make our customers' port calls as efficient and safe as possible.

The position:

We are looking for a Customer Service Manager - Maritime Logistics (NVOCC) to join our company. The Customer Service Manager - Maritime Logistics (NVOCC) will report to Global Commercial Manager - ML. The Customer Service Manager in the NVOCC/ ML plays a critical role in ensuring smooth cargo movement, customer satisfaction, and efficient coordination between various stakeholders.

What you will be doing:

1. Customer Support & Relationship Management

- Act as the primary point of contact for customers, handling inquiries, complaints, and escalations.

- Build strong relationships with key clients, freight forwarders, and agents to improve service levels.

2. Booking & Documentation Management

- Oversee cargo booking processes, ensuring accuracy and compliance with shipping regulations.

- Manage BL (Bill of Lading) issuance, amendments, and corrections in coordination with operations and documentation teams.

- Ensure timely submission of shipping instructions, invoices, and other required documents.

3. Coordination with Operations & Agents

- Work closely with port authorities, depots, and shipping lines for smooth cargo movement.

- Monitor container availability, allocations, and vessel space confirmations.

4. Tariff & Pricing Support

- Assist customers with freight rate inquiries and surcharges.

- Ensure accurate invoicing and resolution of any billing disputes with customers.

- Coordinate with the finance team for outstanding payments and credit control.

5. Compliance & Regulatory Adherence

- Ensure adherence to international shipping regulations, customs requirements, and trade compliance laws.

- Manage claims related to cargo damage, delays, or disputes in coordination with the legal and insurance teams.

6. Performance Monitoring & Reporting

- Track customer service performance metrics (e.g., response time, dispute resolution, customer satisfaction).

- Provide reports on customer feedback, market trends, and service issues to senior management.

- Implement process improvements to enhance customer experience and operational efficiency.

7. Team Leadership & Training

- Train and guide customer service representatives to enhance service quality.

- Develop SOPs for handling customer queries and complaints.

- Ensure a proactive approach in problem resolution to maintain high service standards.

Required experience & Skills:

- 5 years of experience in a similar position.
- Fluent communication skills.
- Excellent computer skills for Microsoft Office.
- Strong knowledge of Internet functionalities.
- Strong negotiation skills.

Application:

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Customer Service Manager - Maritime Logistics (NVOCC/LINER).

You can apply online through our career portal by creating a 'Candidate Home' account. Here you can upload your resume and your motivational letter including your earliest start date.

Work Location: UAE.

Application Deadline: 29 March 2025

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Persevus Full time

    Maritime Logistics Specialist Job Summary:We are seeking a highly experienced Maritime Logistics Specialist to join our team at Persevus. The successful candidate will be responsible for coordinating and overseeing services for vessels arriving in port, including negotiations with vendors and problem-solving on the go.Main Responsibilities:Coordinate and...


  • Dubai, Dubai, United Arab Emirates Serviap Logistics Full time

    Job OverviewServiap Logistics is seeking a skilled Logistics Service Manager to manage the company's logistics operations. This role involves coordinating with carriers and customers, providing exceptional customer service, and solving problems in a timely manner.The ideal candidate will have a strong background in logistics, excellent communication skills,...

  • Logistics Manager

    3 days ago


    Dubai, Dubai, United Arab Emirates Trustbend Logistics Full time

    Trustbend Logistics is seeking an experienced and highly organized Logistics Manager to oversee our logistics operations in Dubai. The ideal candidate will act as the main point of contact for all logistics-related issues and inquiries, manage import and export operations, and ensure compliance with international trade regulations and customs...

  • Logistics Manager

    14 hours ago


    Dubai, Dubai, United Arab Emirates Trustbend Logistics Full time

    Trustbend Logistics is seeking an experienced and highly organized Logistics Manager to oversee our logistics operations in Dubai. The ideal candidate will act as the main point of contact for all logistics-related issues and inquiries, manage import and export operations, and ensure compliance with international trade regulations and customs requirements. ...


  • Dubai, Dubai, United Arab Emirates Peergrowth Full time

    About PeergrowthWe are a fast-growing organization committed to excellence and innovation in talent acquisition. Our team is passionate about making a meaningful impact in the executive search industry.The Job OpportunityThis mid-senior level position offers a clear path for career progression, competitive compensation, and a collaborative work environment....


  • Dubai, Dubai, United Arab Emirates Charterhouse Full time

    Charterhouse, a global shipping consultancy, is seeking an experienced Maritime Operations Coordinator to manage the execution of military husbanding operations in the Middle East region. This role requires close collaboration with the Dubai regional headquarters team to ensure seamless service delivery.The Operations Coordinator will be responsible for...


  • Dubai, Dubai, United Arab Emirates AD Ports Group Full time

    Qualifications and ExperienceBachelor's or Master's degree in Business Administration, International Business, Maritime Management, Logistics, Supply Chain Management, or a related field.Demonstrated track record of successfully overseeing international projects with a focus on international strategy, business development, and market expansion.Minimum of...


  • Dubai, Dubai, United Arab Emirates capricorn logistics Full time

    Are you passionate about logistics and supply chain service? We might have a position for you Job Description Co-ordination and rate negotiation with Shipping Lines and Air lines. Follow-up with Clients. Providing the quotation/rates to the clients. Taking the Cargo Bookings from customers. Preparing MAWB, HAWB, MBL, HBL (Drafts & Original) Providing the...


  • Dubai, Dubai, United Arab Emirates capricorn logistics Full time

    Are you passionate about logistics and supply chain service? We might have a position for you Job Description Co-ordination and rate negotiation with Shipping Lines and Air lines. Follow-up with Clients. Providing the quotation/rates to the clients. Taking the Cargo Bookings from customers. Preparing MAWB, HAWB, MBL, HBL (Drafts & Original) Providing...


  • Dubai, Dubai, United Arab Emirates Food Specialities Limited Full time

    Company Profile:Food Specialties Limited (FSL) is a leading beverage and food ingredients supplier in the Middle East and Africa. FSL's foundation is built on the values of a forward-thinking, entrepreneurial family business. We pride ourselves on our culture that promotes the holistic well-being of our team, a growth-from-within mindset, and a flexible and...


  • Dubai, Dubai, United Arab Emirates Food Specialities Limited Full time

    Company Profile:Food Specialties Limited (FSL) is a leading beverage and food ingredients supplier in the Middle East and Africa. FSL's foundation is built on the values of a forward-thinking, entrepreneurial family business. We pride ourselves on our culture that promotes the holistic well-being of our team, a growth-from-within mindset, and a flexible and...


  • Dubai, Dubai, United Arab Emirates Charterhouse Full time

    As a seasoned Logistics and Port Services Specialist, you will play a vital role in Charterhouse's Global Shipping Consultancy, providing husbanding, fuel supply, logistics, and port services to maritime clients. Your primary responsibility will be to manage the execution of military husbanding operations in the Middle East region, ensuring seamless service...


  • Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full time

    We are looking for an experienced Logistics and Customer Service Specialist to join our team at Charterhouse Partnership Careers. This role involves managing logistics operations and providing exceptional customer service to ensure customer satisfaction.Key DutiesSupport the business unit by maintaining strong customer management and development.Manage...


  • Dubai, Dubai, United Arab Emirates Kinetic Business Solutions Full time

    Kinetic is working with a leading Medical Device company who are hiring a Customer Service Logistics Officer to be based in Dubai.***Please take the time to read the job description, you must meet all the criteria set out below for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 working days....


  • Dubai, Dubai, United Arab Emirates Trustbend Logistics Full time

    About the RoleAt Trustbend Logistics, we are seeking a highly skilled Sales and Support Executive to join our team. This role offers the opportunity to develop valuable skills and enhance your resume in a fast-paced, professional sales environment.Key Responsibilities:Assist the sales team in identifying and qualifying potential leads through research and...


  • Dubai, Dubai, United Arab Emirates Serviap Logistics Full time

    Serviap Logistics is seeking a highly skilled International Logistics Coordinator to join our team. In this role, you will be responsible for coordinating international logistics operations, including managing shipments, coordinating with carriers and customers, and providing exceptional customer service.The ideal candidate will have a strong background in...


  • Dubai, Dubai, United Arab Emirates Salt Full time

    We're looking for a skilled Shipping Market Intelligence Specialist to join our team in Dubai. As a remote worker, you'll have the flexibility to work from anywhere while contributing to our mission of transforming the maritime industry.This role is ideal for experienced market researchers and data analysts looking for a challenging opportunity. If you have...


  • Dubai, Dubai, United Arab Emirates CLARKSON PLC Full time

    Career Opportunities at Clarksons PLC - Excel in Dry Cargo ShipbrokingDivision OverviewClarksons PLC is a leading provider of maritime services, boasting an unparalleled reach and expertise across six continents. Our comprehensive ecosystem enables us to partner with clients across every sector, meeting the evolving demands of the world's rapidly changing...


  • Dubai, Dubai, United Arab Emirates Tranzone Healthcare Logistics UAE Full time

    Customer Service Officer - Customs & ClearanceCoordinating In/Outbound shipments for assigned Clients, to ensure agreed KPI's are met and In/Outbound activities are processed in timely and organized manners. Creating required documentation for In/Outbound shipments. Providing KPI and other performance measurements.Duties & Responsibilities:Receive and manage...


  • Dubai, Dubai, United Arab Emirates Clorox Full time

    Our MissionWe're committed to making everyday life easier for people around the world by providing innovative, high-quality products that help them create value in their lives. At Clorox, we're passionate about helping our customers succeed and thrive.Job DescriptionThe Logistics Customer Service Lead plays a crucial role in ensuring exceptional customer...