Principal Solutions Consultant

About MoEngage: MoEngage is the Middle East and Africa's #1 Agentic Customer Data and Engagement Platform (CDEP), trusted by over 1,350 global consumer brands, including Galadari Brothers, DP World, Alsaif Gallery, Azadea, Botim, Gathern, Jumia, Homzmart, Jazeera Airways, Mobily Pay, The ENTERTAINER, Sanlam, Othaim Markets, Seera Group, GoTyme Bank, BFL, Holdsport Group, Apparel Group, Telda, Riva Fashion, and many more. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners to build a unified customer profile with insights into customer behavior, their journey, product usage, preferences, and interests. Brands leverage MoEngage to orchestrate customer journeys and build 1:1 experiences across the website and mobile (with MoEngage Personalize), email, social, and instant messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication into a single platform for better insights and lower costs. MoEngage's AI Agents help marketers develop winning copy and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was the only vendor to be named a Customers Choice in both the 2026 Gartner Peer Insights™ Voice of the Customer: Email Marketing Report and Multichannel Marketing Hubs Report. MoEngage was also recognized as a Visionary in the 2026 Gartner Magic Quadrant for Personalization Engines and named a Leader in the 2026 IDC MarketScape: AI-Enabled Customer Data Platforms for B2C Users.

About the role
You will join our established Solutions Consulting team based out of Dubai and take ownership of MoEngage's largest and most technically demanding evaluations across the MEA and Africa. At this level, the job is equal parts art and science. The art is value selling at an enterprise scale: reading a complex account well enough to find value they have not yet articulated for themselves, whether that is buried in a legacy system, spread across regional entities, or hiding in a process nobody has questioned in years, and building a case that gets a room full of stakeholders to agree on what matters. The science is walking that same room through exactly how MoEngage's platform and its AI decisioning engine deliver on that value, down to the architecture and the mechanics, not just the promise of it. This role sits close to Sales leadership on the region's most important opportunities and is expected to set the bar for how MoEngage runs a technical sales process at the enterprise level. Roles & Responsibilities
- Own the end to end technical strategy for MoEngage's largest and most complex enterprise evaluations across the MENA region.
- Identify and build a value case around what a prospect has not yet recognized in their own data, systems, or customer journeys, particularly in accounts with legacy infrastructure or ownership spread across regional entities
- Lead discovery and solution design for prospects with complicated environments: legacy core systems, multiple regional entities, and strict compliance requirements
- Walk enterprise stakeholders from that value case into the specific technical mechanics that deliver it, showing exactly how MoEngage's core capabilities and AI decisioning engine work, at a level of detail that holds up under scrutiny
- Design and lead technical validations, proof of concepts, and security or compliance reviews, including topics like data residency, and infrastructure architecture
- Act as an informal mentor to other Solutions Consultants: pair with them on complex deals, review demo narratives, and share what is working in discovery and objection handling
- Partner closely with Sales leadership on account strategy and deal planning for the region's top opportunities
- Build reusable, enterprise grade assets such as reference architectures, competitive positioning, and RFP response frameworks
- Represent MoEngage in senior and executive level conversations, workshops, and industry events across the region
- Bring structured feedback from top tier deals back to Product Requirements
- 7+ years in pre-sales, solutions consulting, technical account management, or a related role, with a track record of leading complex, multi stakeholder enterprise sales cycles
- Strong at value selling. You can find and articulate business value a prospect has not named themselves, and build it into a case that lands with stakeholders from IT to the C-s