Insights Program Manager, Audit and Insights

Insights Program Manager, Audit and Insights

The Insights team within Audits and Insights Team (AIT) is looking for a smart, enthusiastic, hard-working, and creative candidate to join as Program Manager II (Insights). This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success. You will primarily be responsible for driving generation and implementation of high impact improvement insights and solving challenging business goals. You will utilize data and develop creative processes to improve your team's performance. You will directly work with policy, program, tech and product management teams to develop scalable, long-term solutions which will have a significant impact on sellers, customers and Amazon. Our environment is fast-paced and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management. The candidate should have a track record of delivering results, experience processing large amounts of data, and report generation & management. The candidate should be clear and use data to drive their communication with stakeholders. The candidate should be able to resolve issues with reduced guidance.

Key job responsibilities

1. Perform data analysis on trends observed and recommend solutions by driving projects and kaizen to the policy, program, product and tech teams.
2. Leverage process acumen to develop strategic policies to ensure to invent and simplify the process further, focusing on generating insights and recommendations to drive efficiency and quality improvements and leading these end-to-end.
3. Interact with multiple stakeholders to communicate insights and represent data/metrics information and project reviews.
4. Work with Program and Analytics POCs for storyboarding of the insights, impact calculation, prioritization of high category insights for implementation with stakeholders.
5. Establish SOPs, process controls, recommend revisions and ensure alignment with business goals.
6. Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams.
7. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.
8. Establish key reporting/MIS for functional area & write well-structured and detail-oriented reports in a clear, concise and audience-specific format, including that for WBR, QBR, flashes and newsletters.
9. Drive continuous process improvement and contribute by documenting any issues/RCAs/action planning in functional area and own specific action or change.
10. Demonstrate the ability to dive deep into a problem, perform root cause analysis (RCA) and identify constraints to recommend a solution.
11. Drive projects on automation to reduce manual efforts and improve processes, reporting, operational efficiency, etc.
12. Take proactive ownership when identifying process gaps/ defects – if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue.
13. Manage operations, perform capacity and resourcing analysis and provide staffing recommendations.
14. Support on mentoring and coaching opportunities and communicate effectively both in verbal and written form on all matters, participating in the development of internal communication on key process changes for easy percolation to teammates.

About the team

The Audits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the audits and automation mechanisms within the Selling Partner Trust and Store Integrity (TSI). We achieve this by:

1. Defect Identification and Remediation: Keep Amazon stores safe and trustworthy for customers (Buyers & Sellers).
2. Metrics reporting: Measure investigation, policy and process performance, and share the defects via periodic reports with the relevant stakeholders.
3. Insight generation and Recommendation: Identify the gap and propose solutions to bridge gaps in policies, automation or tools and work with the business, policy, tech, operations etc. teams and take those solutions to the implementation phase, eventually helping in building trust with our Customers and preventing any prospective bad actions.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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