RCM Application Support Specialist

Build a Career that Makes a Difference Welcome to our Careers section We hire onlytalented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as wedevelopand deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you. Responsibilities - Ready to work in the Support team. - Provide immediate response to customer inquiries in accordance with service standards. - Provide support to current installed based customers. - Provide the link between our customers and the InterSystems Global Support organization. - Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application. - Provide application support for the TrakCare Hospital Management System. - Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems. - Escalate Open (unresolved) problems in accordance with current policies and procedures. - Conduct individual and group training, product demonstrations and workshops as required. - Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. - Be a Subject Matter Expert (SME) for TrakCare. - Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills. - If required, work with our partners to identify potential changes within the parameters of the product. - Participate in on-site support if required. - Participate in the on call 24-hour roster service. Qualifications - General aptitude for solving problems and using technology to improve processes. - Understanding and experience in product solutions support. - Understanding and experience with Hospital Information Systems. - Proven ability to think laterally and come up with innovative solutions for software product Support. - Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect. - An ability to handle multiple tasks simultaneously and within tight time constraints. - Proven ability to work through problems with different customer groups achieving positive outcomes. - Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems - Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls. Education and Training - BS or MS in Computer Science (or equivalent) or business as announced in the vacancy. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com. Interested in building your career at InterSystems? Get future opportunities sent straight to your email. Data Protection Information Notice At InterSystems, we take your privacy seriously. Our Data Protection Information Notice outlines how we collect, use, and protect your information throughout the application process. This includes: - The types of personal data you provide, - How and why we process your data, - Who may access or receive your data, - Possible transfers of your data abroad (if at all), Please provide your preferred first name or nickname (if different from first name provided above). Fraudulent Activity Alert Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the “intersystems.com” domain (ex: Jane.Doe@intersystems.com). InterSystems Corporation will not ask for your banking information as part of the recruitment process. Equal Employment Opportunity InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call +1 (617) 336-2541. #J-18808-Ljbffr