CRM Administrator

2 weeks ago


Dubai, United Arab Emirates Jobted AE C2 Full time

- Manage and optimize CRM system configurations, including user roles, security settings, and data access permissions, ensuring data integrity and compliance. - Develop and implement CRM workflows and automation rules to streamline sales, marketing, and customer service processes, improving efficiency. - Provide ongoing CRM user training and support, creating documentation and troubleshooting issues to maximize user adoption and proficiency. - Oversee data migration, cleansing, and integration efforts, ensuring seamless data transfer and accurate reporting across systems. - Analyze CRM data to identify trends, generate reports, and provide actionable insights for business decision-making. - Collaborate with cross-functional teams to gather requirements, customize the CRM, and align CRM strategies with business objectives. - Monitor system performance and proactively address technical issues, ensuring optimal CRM functionality and availability. - Stay updated on CRM best practices, new features, and industry trends, recommending and implementing improvements. - Manage CRM integrations with other business systems, such as marketing automation platforms and e-commerce sites, to enhance data flow. - Ensure data privacy and security within the CRM system, adhering to company policies and data protection regulations.


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