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Sales Associates

1 week ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Roles and responsibilities

A Sales Associate is a key member of the retail or sales team, responsible for assisting customers, driving sales, and ensuring a positive shopping experience. The role involves customer interaction, product knowledge, and meeting sales targets. Below is a detailed overview of the skills, responsibilities, and career growth opportunities for a Sales Associate:

Key Skills for a Sales Associate

1. Customer Service Skills

- Communication: Ability to engage with customers clearly and professionally, both in person and over the phone or online.

- Active Listening: Understanding customer needs, preferences, and feedback to make tailored product recommendations.

- Empathy and Patience: Addressing customer concerns, complaints, or questions with understanding and care.

- Relationship Building: Developing rapport with customers to encourage repeat business and loyalty.

2. Product Knowledge

- In-Depth Product Understanding: Knowing the features, benefits, and uses of the products or services you're selling.

- Market Awareness: Staying informed about trends and competitor products to offer up-to-date recommendations.

- Cross-Selling and Upselling: Suggesting complementary products to increase the average transaction value.

3. Sales Skills

- Persuasion: Effectively encouraging customers to make a purchase while addressing any objections.

- Negotiation: Handling pricing, discounts, or promotions while ensuring customer satisfaction.

- Goal-Oriented: Working to meet or exceed sales targets and performance metrics.

- Closing Techniques: Using appropriate methods to finalize sales and ensure customer satisfaction.

4. Organizational and Time Management Skills

- Product Stocking: Managing inventory, replenishing shelves, and keeping the sales floor organized.

- Multi-tasking: Balancing customer interactions, cashier duties, and restocking products during busy periods.

- Point-of-Sale (POS) Systems: Efficiently using checkout systems for processing payments and returns.

5. Teamwork

- Collaboration: Working closely with team members to meet sales goals and provide consistent customer service.

- Flexibility: Adapting to changes in the store layout, promotions, or customer needs.

Key Responsibilities

- Greet customers as they enter the store and assist them in finding products.
- Provide product recommendations based on customer needs and preferences.
- Answer customer questions and provide information about product features, warranties, and services.
- Process sales transactions, returns, and exchanges using the POS system.
- Maintain a clean and organized store environment, ensuring products are well-displayed.
- Meet or exceed sales targets and contribute to team sales goals.
- Handle customer complaints and resolve issues in a timely manner.
- Assist with stock management, restocking shelves, and inventory control.
- Stay informed about promotions, sales, and new arrivals.

Desired candidate profile

- Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
- Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
- Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
- Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
- Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
- Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
- Use Advanced Selling Skills in Order to Better Support the Customer's Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom.
- Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

- High School Certificate
- 1-2 Years Industry Experience
- Good Communication Skills
- Excellent Customer Service

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