Customer Care Specialist
2 weeks ago
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Maintain detailed records of customer interactions and feedback.
- Assist in processing orders, returns, and refunds.
- Collaborate with other departments to ensure customer satisfaction.
- Identify opportunities to enhance customer experience and suggest improvements.
Requirements:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in customer service or a similar role.
- Excellent communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong attention to detail and a customer-centric approach.
- Ability to work flexible shifts, including weekends if required.
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