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2 weeks ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
To provide operational support for all the new hire processes including onboarding queries, coordination/communication with new joiners, processing documents for government formalities, coordinating joining formalities (i.e., hotel booking, e-ticket, and corporate induction), and advising on policy and labor law in collaboration with line managers, HR business partners, and different stakeholders across MENA countries under Al-Futtaim Group.
What you will do
1. Case Management/Resolution (Measurement: Service Level Agreement/Turn Around Time)
2. Customer Focus/Collaboration (Measurement: Survey/Customer/Stakeholder Feedback)
3. Data Integrity (Measurement: Quality check/Maintain Confidentiality/SAP Entries)
4. Service Excellence/Teamwork (Measurement: Continuous Improvement/Initiatives/Info Sharing)
5. Operational Excellence (Measurement: Work in Progress Report/Timely escalations/Tracker updates/Case closures/Knowledge of Policies/Procedures)
Required Skills to be successful
1. Problem Solving and troubleshooting skills
2. Attention to detail and good decision-making skills
3. Excellent Communication Skills (Arabic language a plus)
What equips you for the role
1. Bachelor's degree or equivalent in HR, Business, Management, or Technology
2. 2-3 years' experience as HR Generalist in UAE or GCC with 2-3 years' experience in supporting SAP HR Module or similar ERP
3. Proficiency with PC applications including Word, Excel, PowerPoint, and Outlook
4. Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment
5. Experience in a Shared Services environment is a plus, and experience in a common help desk tool such as Salesforce is also a plus
6. Good knowledge of UAE Labor Law
We're here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.
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