Personal Banker

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking, that best suit our customers' needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage, and achieve divisional business targets.

In this role, you will:
To support the Premier, Advance, and PB Department and assist the Relationship Managers to provide customers with a complete and wholesome experience of HSBC. Meet and greet customers and assist them with their queries and requests for statements, letters, etc. Monitor waiting time for customers in the queue and remain alert to the surroundings.

- Ensure that customers are served promptly, professionally, and fairly as per Group Standards.
- Ensure that superior customer service is provided at the counter as well as through telephone.
- Maintain customer privacy and confidentiality of customer information at all times.
- Accept ownership of a task/complaint and see it through for a satisfactory solution.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

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