Specialist – Cards Operations

2 weeks ago


Sharjah, Sharjah, United Arab Emirates TASC Outsourcing Full time
Direct message the job poster from TASC Outsourcing

Recruitment Manager | Emiratization Specialist | Connecting Talent with Transformative Opportunities Across Middle East

Job Title: Specialist – Cards Operations

Department: Operations / Cards Management

Line Manager: Unit Head, Card Operations

Job Purpose:

- Process Credit/Debit Card issuance, renewal, replacement, reissue, and cancellation.
- Manage settlements, chargebacks, disputes, activations, deactivations, and payments.
- Ensure compliance with bank policies, risk management, and fraud prevention.

Key Responsibilities:

- Process credit/debit card applications, embossing, and issuance as per SLA.
- Manage card activation, deactivation, blocking, and cancellations upon request.
- Handle settlements for credit, debit, and UAESWITCH transactions.
- Process chargeback claims and customer disputes per VISA, MasterCard, and UAESWITCH guidelines.
- Maintain records, reconcile transactions, and generate MIS reports.
- Ensure compliance with UAE regulations and internal risk management frameworks.

Key Performance Indicators:

- Accuracy in processing and data entry.
- Timely settlement, reconciliation, and reporting.
- Compliance with bank policies and fraud prevention measures.

Qualifications & Experience:

- Education: Graduate
- Experience: 2+ years in Cards Operations, 14+ years in Retail Banking preferred.
- Strong communication, problem-solving, and supervisory skills.
- Organizational awareness and ability to work under pressure.
- Knowledge of UAE banking regulations and compliance.

Regards,

TASC Recruitment Team

Seniority level

- Associate

Employment type

- Full-time

Job function

- Administrative and Other

Industries

- Banking

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