Product Documentation Manager

5 days ago


Dubai, Dubai, United Arab Emirates Suadeo Full time
Product Documentation Manager - Technical Writer

Suadeo is a software editor specializing in Self BI, offering an innovative platform that enables companies to manage and exploit their data autonomously. Our solution covers the entire data lifecycle: ETL, data visualization, data cataloging, security and compliance, artificial intelligence, and more.

As part of our growth, we are looking for a Product Documentation Manager/Technical Writer to structure and maintain all user and technical documentation for our platform.

Key Responsibilities

1. Designing and Structuring Documentation

- Define a clear and intuitive content organization for different user types (technical users, business users, administrators).

- Develop user guides, FAQs, interactive tutorials, and technical documents.

- Work with the Product and Development teams to identify documentation needs.

2. Writing and Updating Content

- Write clear, accessible, and engaging documentation tailored to different audiences.

- Ensure continuous updates to documentation based on product evolutions.

- Manage translation and internationalization of documentation when needed.

3. Managing Documentation on Zendesk

- Structure and optimize the knowledge base on Zendesk.

- Establish publication and validation processes for documentation.

- Analyze user feedback to improve documentation experience.

4. Collaborating with Internal Teams

- Work closely with Product, Support, Marketing, and Development teams to ensure the documentation meets user needs.

- Write release notes and detailed changelogs for each product update.

5. Implementing Interactive and Innovative Formats

- Create video tutorials, infographics, and interactive guides to enhance user experience.

- Suggest improvements in the organization and format of documentation content.

Required Profile

Technical and Professional Skills

- Proven experience in technical writing or product documentation, ideally in a software or SaaS environment.
- Proficiency in documentation management tools, particularly Zendesk.
- Strong ability to simplify complex concepts for different user types (business users, administrators, developers).
- Excellent writing skills in English.
- Knowledge of Agile / SAFe methodologies (a plus).
- Experience documenting Self BI, Data Analytics, or Cloud-based platforms (a plus).

Soft Skills

- Autonomous and detail-oriented in managing documentation.
- Strong analytical skills to explain complex topics in a simple manner.
- Curiosity and proactiveness to continuously improve user experience.
- Excellent communication skills to collaborate effectively with internal teams (technical, product, support).

Seniority level

Entry level

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing/Editing

Industries

IT Services and IT Consulting

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