Concierge Specialist

2 days ago


Abu Dhabi, United Arab Emirates Miral Destinations Full time

Role Scope - Advanced Guest Interaction: Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. - Complaint Management: Manage guest complaints across multiple channels, conducting thorough investigations, and implementing solutions to prevent recurrence. - Process Improvement: Analyze guest feedback, identify root causes of complaints, and recommend process modifications to enhance guest experience. - Reporting: Create detailed reports on guest feedback and complaints, providing insights for management to improve service delivery. - Relationship Building: Cultivate strong relationships with guests, partners, and suppliers to enhance the brand’s reputation and service standards. - Mentorship: Support and guide other team members, sharing expertise and helping to maintain a high standard of service across the team. - General Duties: Perform additional tasks as required, contributing to the overall success of the concierge team. Experience and Skills Essential: - Higher Secondary - 2–5 years in travel, tourism, hotel management, contact centers, or guest relations. - At least 1 year of leadership experience. - Advanced problem-solving and decision-making skills. - Strong organizational and prioritization abilities. - Proficiency in English, with additional languages such as Arabic, French, or Russian being advantageous. - Ability to work independently and as part of a team, adapting to a dynamic work environment Desirable: - University Degree in Tourism or Hospitality Management - Experience in the entertainment industry - Knowledge Retention - Attention to Details About Us Miral Destinations #J-18808-Ljbffr



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