Concierge Specialist
2 days ago
Role Scope - Advanced Guest Interaction: Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. - Complaint Management: Manage guest complaints across multiple channels, conducting thorough investigations, and implementing solutions to prevent recurrence. - Process Improvement: Analyze guest feedback, identify root causes of complaints, and recommend process modifications to enhance guest experience. - Reporting: Create detailed reports on guest feedback and complaints, providing insights for management to improve service delivery. - Relationship Building: Cultivate strong relationships with guests, partners, and suppliers to enhance the brand’s reputation and service standards. - Mentorship: Support and guide other team members, sharing expertise and helping to maintain a high standard of service across the team. - General Duties: Perform additional tasks as required, contributing to the overall success of the concierge team. Experience and Skills Essential: - Higher Secondary - 2–5 years in travel, tourism, hotel management, contact centers, or guest relations. - At least 1 year of leadership experience. - Advanced problem-solving and decision-making skills. - Strong organizational and prioritization abilities. - Proficiency in English, with additional languages such as Arabic, French, or Russian being advantageous. - Ability to work independently and as part of a team, adapting to a dynamic work environment Desirable: - University Degree in Tourism or Hospitality Management - Experience in the entertainment industry - Knowledge Retention - Attention to Details About Us Miral Destinations #J-18808-Ljbffr
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Concierge Specialist
7 days ago
abu dhabi, United Arab Emirates Miral Group Full timeRole Scope Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Job Description Advanced Guest InteractionHandle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction.Complaint ManagementManage guest complaints across multiple channels, conducting thorough investigations, and...
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Concierge Specialist
6 hours ago
Abu Dhabi, United Arab Emirates Miral Destinations Full timeRole Scope Advanced Guest Interaction: Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Complaint Management: Manage guest complaints across multiple channels, conducting thorough investigations, and implementing solutions to prevent recurrence. Process Improvement: Analyze guest feedback, identify root causes...
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Concierge Specialist
7 days ago
abu dhabi, United Arab Emirates Miral Group Full timeRole Scope Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Job Description Advanced Guest Interaction Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Complaint Management Manage guest complaints across multiple channels, conducting thorough investigations, and...
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Concierge Specialist
6 days ago
Abu Dhabi, United Arab Emirates Miral Experiences Full timeRole Scope Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Job Description Advanced Guest Interaction Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Complaint Management Manage guest complaints across multiple channels, conducting thorough investigations, and...
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Concierge Specialist
6 days ago
Abu Dhabi, United Arab Emirates Miral Experiences Full timeRole Scope Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Job Description Advanced Guest Interaction Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Complaint Management Manage guest complaints across multiple channels, conducting thorough investigations, and...
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Guest Experience Concierge: Complaint Resolution
2 weeks ago
abu dhabi, United Arab Emirates Miral Destinations Full timeA leading tourism company is seeking a Concierge Specialist to enhance guest experiences by managing inquiries and resolving complaints efficiently. The ideal candidate will have 2-5 years of experience in travel or hospitality, excellent problem-solving and leadership skills, and a degree in Tourism or Hospitality Management. This is a full-time position...
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Concierge Specialist
1 week ago
Abu Dhabi, United Arab Emirates Miral Destinations Full timeJob Description Job Description Role Scope: Advanced Guest Interaction - Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Complaint Management - Manage guest complaints across multiple channels, conducting thorough investigations, and implementing solutions to prevent recurrence. Process Improvement - Analyze...
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Guest Experience Concierge: Complaint Resolution
2 weeks ago
, Abu Dhabi Emirate, United Arab Emirates Miral Destinations Full timeA leading tourism company is seeking a Concierge Specialist to enhance guest experiences by managing inquiries and resolving complaints efficiently. The ideal candidate will have 2-5 years of experience in travel or hospitality, excellent problem-solving and leadership skills, and a degree in Tourism or Hospitality Management. This is a full-time position...
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Contact Center Specialist
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, Abu Dhabi Emirate, United Arab Emirates Miral Destinations Full timeThe Concierge Specialist plays a crucial role in delivering superior guest experiences by not only managing inquiries but also taking a proactive approach to resolving complaints, analyzing feedback, and suggesting process improvements. This role requires an advanced understanding of guest relations, complaint management, and the ability to mentor and guide...
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FBO Sales Specialist
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Abu Dhabi, United Arab Emirates Royal Jet Full timeWere Hiring: FBO Sales Specialist Join our dynamic team and play a key role in driving commercial success within our world-class Fixed Base Operations (FBO). The FBO Sales Specialist will champion business growth by developing strong relationships with aircraft operators, charter companies, flight support providers and VIP clientele ensuring exceptional...