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Operational Engineer L 2
3 weeks ago
Employment: Full Time
Overview
At Emirates, we believe in connecting the world, to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Join our CyberSecurity team where we ensure a world-class CyberSecurity organization based on the key principles of people, process, and technology underpinned with executive endorsement of a multi-year strategy to continuously improve and develop. The team protects our digital assets by monitoring for threats, responding to incidents, managing vulnerabilities, and ensuring compliance with security policies and regulations.
Responsibilities
As an Operational Engineer Level 2 - Network Security, you will lead and oversee Cybersecurity analysis, activity monitoring, and investigations within a shift. Handling advanced incidents and service requests and guiding Level 1 engineers to provide expertise in complex troubleshooting scenarios. Additionally, you will coordinate with escalation engineers on the investigation and resolution of critical cybersecurity incidents to ensure accurate triage, timely escalation, and resolution within SLAs.
- Addressing escalated incidents and service requests.
- Guiding Level 1 engineers in troubleshooting.
- Ensuring timely resolution and fulfillment of escalated issues.
- Maintaining clear documentation of complex incidents.
- Monitoring external threat data sources to maintain the cyber network defense threat conditions and determine which security issues may have an impact on the enterprise.
- Performing a detailed analysis of cyber threat adversaries and recommending preventative countermeasures.
- Assessing and identifying Advanced Persistent Threat (APT) activities.
- Maintaining and supporting the shift log for effective shift handover.
- Monitoring and reviewing triage activities performed by the Level 1 analysts and ensuring accurate incident closure.
- Assisting in creating playbooks and updating the knowledge base repository.
Ideal Candidate Profile
To be considered for this role, you must meet the below requirements:
- A degree or Honours (12+3 or equivalent) in Computer Science, Information Systems, Engineering, Telecommunications, or other related scientific or technical discipline is desired.
- 3+ years' experience in a cross-functional and interdisciplinary team. GIAC Certified Incident Handler (GCIH) or equivalent certification is mandatory.
Knowledge/Skills
- Threat Detection and Response (CSOC): Able to analyze security alerts and differentiate false positives. Advanced proficiency in administration and configuration of SIEM, EDR, and other security platforms.
- Infrastructure Protection: Proficiency in advanced firewall configurations and intrusion detection systems.
- Identity: Understanding of advanced IAM configurations and role-based access controls.
- Advanced understanding of enterprise IT Cybersecurity operational environment.
- Understanding of the latest security principles, techniques, and protocols.
- Clear thinking and ability to deal with escalations effectively.
- Knowledge of database and operating system security.
- Knowledge of web servers, operating systems, and network protocols.
- Excellent verbal and written communication skills.
- Ability to triage and escalate effectively.
Specific Knowledge and Skills for the Role of Operational Engineers Level 2 - Network Security
The following are critical skills required to be successful in this role:
- Configuring and administering firewalls (such as Palo Alto Networks, Fortinet, and Cisco ASA) to regulate and monitor incoming and outgoing network traffic and ensure network security policies are followed is a skill that requires proficiency.
- Intrusion Prevention Systems (IPS): Capacity to implement and oversee IPS procedures to identify and avert network security risks. In order to do this, network traffic must be configured, watched over, and analyzed for potential risks.
- Virtual Private Networks (VPNs): Expertise in establishing and managing VPNs using encryption and authentication techniques to safely link remote users or offices to the network.
- Configuring and managing proxy servers: Expertise in establishing and adjusting forward proxy servers, with a thorough awareness of the different parameters, guidelines, and regulations that are involved.
About the Company
A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.
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