Customer Relation Executive

منذ 22 ساعات

Dubai, Dubai Emirate, الإمارات العربية المتحدة Thrifty Car Rental دوام كامل ‏56,000 € - ‏134,000 € عقد

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Role Overview A customer-centric Customer Relations Executive responsible for enhancing customer satisfaction and loyalty through proactive relationship management, retention, and complaint resolution. This role plays a key part in driving customer lifetime value — by generating leads from the existing customer base, securing contract renewals, and resolving concerns swiftly — with the goal of improving the organization's overall customer satisfaction ratings.

Key Responsibilities
Retention & Renewal Management
- Maintain records of contract renewals and proactively initiate renewals or offer new products before the contract term ends.
- Cultivate and nurture profitable, long-term relationships with all customers to drive retention.
- Keep customers informed about the resolution status of their concerns, complaints, and the latest product offerings to support continued engagement and sales. Lead Generation & Revenue Growth
- Generate sales leads from existing customers and forward qualified leads to the sales team.
- Expand the customer base through upselling and cross-selling initiatives.
- Implement and manage a continuous referral program to drive new business through existing customers.
- Conduct competitor analysis and devise strategic plans to strengthen retention and lead generation efforts. Customer Service & Complaint Resolution
- Address customer queries and complaints promptly, providing exceptional service and swiftly escalating and resolving issues as needed.
- Communicate client needs and requirements to the Operations department as necessary.
- Coordinate vehicle pick-up and drop-off arrangements for customers.
- Handle payment collection and manage invoicing processes related to customer accounts. Process Improvement & Reporting
- Develop and implement customer-centric processes and enhancements to improve service usage and experience.
- Promote the use of CRM programs among all customers.
- Assist in organizing client promotional events.
- Compile monthly customer service performance reports. Desired Candidate Profile Skills and Qualifications
- Bachelor's degree in Commerce/Business Administration, Marketing, or Communications.
- At least 2 years of experience in customer service, customer relationship management, or account retention, with a strong understanding of service standard improvement.
- Previous experience in Car Rental, Hospitality, Travel & Tours, Airlines, or related service industries preferred.
- Strong customer-centricity with proven ability to manage complaint resolution and service quality enhancement.
- Demonstrated experience in lead generation, upselling, or cross-selling within a customer-facing role.
- Exceptional written and verbal communication and interpersonal skills.
- Effective problem-solving skills, with the ability to balance customer needs against company interests.
- Proficiency in process improvement, CRM tools, and reporting.

Customer Relation Executive

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وظائف مشابهة في Dubai

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Relation Executive

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

وظائف مشابهة في Dubai

أهم المدن