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Lead Technician

1 week ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time
Roles and responsibilities

Complete service and maintenance operations such as oil change, tyre services (replacement, balancing, puncture repair), brake replacement, servicing, basic diagnostics and air conditioning re-gas, on all makes and models of car and light commercial (LCV) as per company/manufacturer standards. Role is responsible for contributing to the business's revenue and customer satisfaction.

What you will do:

Job execution

  • Conduct repairs and maintenance on all passenger car and light commercial vehicles
  • Complete and maintain check sheets and vehicle write ups on the repair order
  • Report additional work required on vehicles after completing an EVHC
  • Provide Estimations of repairs & services to customer
  • Use a range of technology to complete basic diagnostic checks and electronic inspections

Tools, Equipment and Work Vehicle

  • Upkeep tools and equipment in the individual company vehicle as per company standards
  • Proper handling of special tools.
  • Housekeeping to be maintained at place of work / area of operation
  • Usage of special service tools including Intelligent Testers and Scan tools
  • Manage parts inventory on vehicle and returns of unused parts
  • Manage personal and working environment Health and safety – ensuring safe working practices maintained
  • Environmental control of dangerous substances such as oil and brake fluid

Fix it Right First Time

  • Ensure zero repeat repairs
  • Proper diagnosis and trouble shooting
  • Conduct final inspection and quality testing of vehicles
  • Achieve high level of customer satisfaction and advocacy

Productivity and Efficiency

  • Deliver the desired efficiency and productivity as per targets given.
  • Manage time on job to ensure the days scheduled work will be completed
  • Time management and punctuality at each job
Desired candidate profile

1. Technical Expertise:

  • Advanced Technical Knowledge: A deep understanding of the systems, tools, machinery, or equipment specific to the industry they work in (e.g., IT systems, medical devices, machinery in manufacturing, or automotive systems).
  • Problem-Solving Skills: Ability to diagnose and resolve complex technical issues quickly, ensuring minimal disruption to operations.
  • Maintenance and Repair Skills: Proficiency in performing troubleshooting, maintenance, and repairs on various types of equipment or systems.

2. Leadership and Supervision:

  • Team Leadership: Leading a group of technicians, guiding them in daily tasks, and ensuring they meet performance expectations.
  • Mentoring and Training: Providing technical training and support to junior technicians, improving team skills and knowledge.
  • Delegation: Effectively assigning tasks to team members based on their skill level, availability, and priorities.

3. Communication Skills:

  • Clear Instructions: Giving clear and concise directions to team members to ensure tasks are completed accurately and efficiently.
  • Collaboration: Working closely with other departments, such as engineering, maintenance, or production, to ensure smooth operations.
  • Reporting: Communicating updates, issues, and progress to management or clients through regular reports or meetings.

4. Project Management:

  • Planning and Coordination: Organizing schedules, managing workflows, and ensuring that projects or tasks are completed on time.
  • Resource Management: Ensuring that materials, tools, and personnel are properly allocated to ensure the successful completion of projects.
  • Monitoring Work Progress: Keeping track of the team's progress and ensuring that goals are being met within deadlines.

5. Quality Control:

  • Ensuring Standards: Ensuring that all technical work meets the company's quality standards, regulatory requirements, and industry best practices.
  • Inspection and Testing: Overseeing inspections and testing of equipment or systems to ensure they are functioning correctly and safely.

6. Safety and Compliance:

  • Safety Standards: Promoting a safe working environment by enforcing safety regulations and ensuring compliance with workplace safety protocols.
  • Regulatory Knowledge: Familiarity with relevant industry regulations (e.g., OSHA in the U.S.) and ensuring that work adheres to these standards.