Business Operations Supervisor
5 days ago
- Onboarding Operations:
- Communicate daily with the Onboarding Department to provide updates and receive feedback.
- Use iAuditor for initial property inspections and the PMS (Property Management System) to finalize inventories.
- Conduct initial inspection reports for new villas.
- Complete final inventorization once furnishing is done.
- Take accurate measurements of new properties and share with the Project Managers (PMs).
- Communicate with suppliers and oversee deliveries, ensuring items are received in good condition.
- Update tasks in Click up to track progress.
- Work closely with Project Managers to align onsite tasks with project deadlines (housekeeping, maintenance, pest control, landscaping, etc.).
- Schedule onboarding tasks for ground teams and ensure timelines are met.
- Connect or disconnect utilities in Fujairah as needed.
- Coordinate with contractors on landscaping, swimming pool construction, renovations, etc., and keep PMs informed of progress.
- Operations & Facility Management:
- Create and manage schedules for housekeeping, maintenance technicians, pest control, pool cleaners, and gardening staff.
- Prioritize tasks according to bookings, emergencies, and check-in requirements.
- Supervise all operations activities to ensure they are performed to the highest standard.
- Verify completed tasks are updated in the PMS and Clickup accurately.
- Purchase minor items (consumables, office supplies, replacements) for properties, office, or staff accommodations.
- Oversee storage items (including landlord-owned items) in the accommodation's storage unit and maintain records in inFlow or similar inventory software.
- Handle office and accommodation needs (utilities, contracts, renewals, payments).
- Conduct weekly surprise inspections to ensure accommodations are kept clean and orderly. Report findings to HR.
- Oversee the maintenance and daily usage schedules for company vehicles in Fujairah.
- Schedule timely pickups and drop-offs of soiled and clean linens with the laundry company.
- Work closely with APEX (or similar local facility management partners) to address major maintenance tasks.
- Record and document all related costs, ensuring they are logged accurately.
- Reporting Structure:
- Primary Reporting: Head of Facility Management and Head of Onboarding & Interior Design for all onboarding-related activities.
- Secondary Reporting: HR Manager for any staff-related matters (performance, housing inspections, etc.).
- Supervisory Responsibilities
- Housekeepers
- Maintenance Technicians
- Drivers
- Pool Cleaner/Gardener Staff
- Diploma or Bachelor's degree in Hospitality, Business, or a related field (preferred).
- Proven experience in operations or facility management, ideally in hospitality or property management.
- Familiarity with property management systems (PMS), Click up, inventory software (in Flow), and MS Office.
- Strong communication, leadership, and organizational abilities. Able to prioritize tasks effectively and manage multiple teams.
- Must be having Valid UAE Driving License.
- Comfortable working in Fujairah with periodic travel to Dubai if needed.
- Primary Reporting: Head of Facility Management and Head of Onboarding & Interior Design for all onboarding-related activities.
- Secondary Reporting: HR Manager for any staff-related matters (performance, housing inspections, etc.).
- Supervisory Responsibilities
- Housekeepers
- Maintenance Technicians
- Drivers
- Pool Cleaner/Gardener Staff
-
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