Senior Client Servicing Executive Customer Success
6 days ago
We are the team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling analyzing and interpreting sales data writing client reports and constructing presentations.
Responsibilities
- Summarize data in tables charts and graphs
- Analyze and interpret sales data and consumer dataand present key insights to clients virtually
- Setup and refresh cyclical reports
- Draft reports and presentations (category overview as well as issuebased) building astory and finalizing conclusions and proposes recommendations
- Reviews data for errors and inconsistencies
- Attend client meetings and presentations over call
- Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member
- Manage internal stakeholders for example the Global Report Center Team
- Provide feedback on client needs and challenging internal processes to best deliver those client needs
- Drive client value to help achieve agreed revenue and client satisfaction targets
- Use NIQ data to drive insights identifying opportunities and threats for our clients brands
- Introduce additional NielsenIQ services where appropriate to meet client needs
- Drive NPS (Net Promoter Score) and client satisfaction
- Drive cross market collaboration within NielsenIQ and client where appropriate
About you
- Highly motivated selfdirected proactive & possess a driven personality capable of working within tight deadlines or agile environment
- Resourceful inquisitive and excited about new technologies
- Generates ideas for improvements doing things differently constructively challenge status quo
- Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
- Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information
Qualifications :
- University degree in Marketing Mathematics Statistics or other related fields is a must preferred Postgraduate
- 45 years of working experience in Market Research
- Knowledge of using advanced Excel Powerpoint Power BI or Tableau would be an advantage
- Strong analytical mind and excellent numerical skills
- Strong communication skills & visualization skills interested in storytelling techniques
- High level of client service skills and understanding of growth and brand strategy
- Business acumen and good knowledge of the market dynamics
- Comfortable working in a digitalenabled environment
- Fluent in spoken and written English
Additional Information :
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fastmoving consumer goods and retailers with accurate actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand whats happening now whats happening next and how to best act on this knowledge. We like to be in the middle of the action. Thats why you can find us at work in over 90 countries covering more than 90% of the worlds population. For more information visit ;
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit
Want to keep up with our latest updates
Follow us on: LinkedIn Instagram Twitter Facebook
Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
-
Sharjah, Sharjah, United Arab Emirates NielsenIQ Full timeWe are the team that partners with clients tofuse data science and the talents of our people to providemeasurement and improvement for the clients and markets we serve.We are the key link between NielsenIQ and clients. Our service anddelivery is the reason clients will continue to invest in ourproducts and service. In this role you will execute projects...
-
Customer Relationship Executive
2 days ago
Sharjah, Sharjah, United Arab Emirates Client Of Talentmate Full timeWe're looking for an experienced Customer Relationship Executive to oversee relationships with key customers at Adidas Dubai.Main Responsibilities:Developing and maintaining strong relationships with customers.Liaising with team members to ensure seamless customer service.Providing prompt resolution to customer complaints.Ensuring customers are well-informed...
-
Client Success Executive
3 days ago
Sharjah, Sharjah, United Arab Emirates Delivery Hero Full timeAbout the Role:We are seeking a skilled Account Manager to join our team at Delivery Hero. As an Account Manager, you will be responsible for building strong relationships with our restaurant partners, driving business growth, and optimizing delivery experiences.Main Responsibilities:Building Strong Relationships: Build and maintain strong relationships with...
-
Customer Success Manager
9 hours ago
Sharjah, Sharjah, United Arab Emirates Bayt Full timeLocation: United Arab EmiratesJob Type: Full-timeJob summaryThe Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSM's responsibilities include supporting customers and building close relationships that often last beyond any one project or job order, ensuring lasting process ownership with the business itself.The...
-
Client Services Executive
2 weeks ago
Sharjah, Sharjah, United Arab Emirates Al Qannati Bkc Groups Of Companies Full timeResponsibilities:Cultivatingsolid relationships with clients through the provision ofexceptional after-sales service.Creating apositive onboarding experience for newclients.Regularly interacting with clientsthrough telephone calls, email communications, or face-to-facemeetings.Identifying ways to overcomeclients' initial dislike of...
-
Customer Service Representative
6 days ago
Sharjah, Sharjah, United Arab Emirates client of talentmate sharjah Full timeResponsibilities:Promptly responding to customer queries via email, live chat, video, phone, and social media channels.Immediately escalating serious complaints or issues that you are not equipped to deal with.Liaising with colleagues or managers to find the best solutions to customers' issues.Identifying common problems and escalating them to management,...
-
Customer Success Representative
4 days ago
Sharjah, Sharjah, United Arab Emirates Acube Developments Dubai Full timeCompany OverviewAcube Developments Dubai is a leading organization in the industry, committed to delivering exceptional products and services to our customers.Job DescriptionWe are seeking an experienced Sales Professional to join our team. As a Customer Service Executive, you will be responsible for:Closing Sales Deals: Persuade existing and potential...
-
Senior Marketing Manager
7 days ago
Sharjah, Sharjah, United Arab Emirates Client of Talentmate Full timeJob Title: Senior Marketing Manager - Regional RoleAbout UsClient of Talentmate is seeking a senior marketing manager to lead our regional marketing efforts. As a senior marketing manager, you will be responsible for driving business growth in the region through effective marketing strategies and tactics.Key Responsibilities:Market Analysis: Conduct market...
-
Customer Service Executive
12 hours ago
Sharjah, Sharjah, United Arab Emirates Koch Industries, Inc Full timeCustomer Service Executive - Emirati TalentConfidential Company0 - 3 YearsDubai - United Arab Emirates (UAE)Responsibilities:Conduct inbound sales calls to potential customers in Dubai.Respond to customer inquiries, resolve complaints, and maintain records.Provide exceptional customer support and handle inquiries and complaints.Collaborate with teams to...
-
Customer Service Executive
2 weeks ago
Sharjah, Sharjah, United Arab Emirates Acube Developments dubai Full timeResponsibilities:Calling existingand potential customers to persuade them to purchase companyproducts and services.Accurately recordingdetails of customers' purchaseorders.Processing all customer purchasesaccordingly.Generating promising leads for theoutside sales team to pursue.Managing customeraccounts by ensuring that existing customers remain satisfied...
-
Customer Service Executive
7 days ago
Sharjah, Sharjah, United Arab Emirates Acube Developments dubai Full timeResponsibilities: Calling existingand potential customers to persuade them to purchase companyproducts and services. Accurately recordingdetails of customers' purchaseorders. Processing all customer purchasesaccordingly. Generating promising leads for theoutside sales team to pursue. Managing customeraccounts by ensuring that existing customers remain...
-
Customer Service Representative
2 weeks ago
Sharjah, Sharjah, United Arab Emirates Client of Talentmate Full timeResponsibilities:Memorizingthe prices and features of eachoffer.Confirming customers' languagepreferences as you assist them.Addressingqueries, complaints, and recommendations furnished bycustomers.Redirecting customers to thepertinent department, if needed.Deferring tomanagement in instances ofuncertainty.Processing exchanges and refundsin ways congruent...
-
Client Services Executive
4 days ago
Sharjah, Sharjah, United Arab Emirates Al Qannati Bkc Groups Of Companies Full timeResponsibilities: Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. Identifying ways to overcome clients' initial dislike of company...
-
Client Relationship Manager
7 days ago
Sharjah, Sharjah, United Arab Emirates Client Of Talentmate Full timeKey ResponsibilitiesManage client relationships and develop strategies to increase sales and revenue.Process financial transactions, including deposits, payments, and withdrawals.Evaluate and authorize overdrafts and loans, ensuring that clients have access to the financial services they need.Recommend and explain banking services and products to clients...
-
Customer Service Coordinator
6 days ago
Sharjah, Sharjah, United Arab Emirates Innovation Group Dubai Full timeAbout the RoleWe are seeking a highly organized and efficient Receptionist to join our team at Innovation Group Dubai. The successful candidate will be responsible for providing exceptional customer service and support to our clients and visitors.The role will involve a range of tasks, including greeting clients, assisting with administrative duties, and...
-
Customer Service Representative
1 hour ago
Sharjah, Sharjah, United Arab Emirates Grandseal Full timeCustomer Service RepresentativeAt Grandseal, we take pride in delivering high-quality building materials and exceptional customer support. We are looking for a Customer Service Representative who is professional, detail-oriented, and committed to ensuring a smooth experience for our clients.Your Role:1. Handle customer inquiries via phone and email with...
-
Client Services Executive
2 weeks ago
Sharjah, Sharjah, United Arab Emirates The First Group Dubai Full timeResponsibilities:Managinga team of representatives offering customersupport.Overseeing the customer serviceprocess.Resolving customer complaints broughtto your attention.Creating policies andprocedures.Planning the training andstandardization of service delivery.Selectingand hiring new staff.Monitoring the work ofindividual representatives and of...
-
Customer Service Representative
5 days ago
Sharjah, Sharjah, United Arab Emirates Grandseal Full timeCustomer Service RepresentativeAt Grandseal, we take pride in delivering high-quality building materials and exceptional customer support. We are looking for a Customer Service Representative who is professional, detail-oriented, and committed to ensuring a smooth experience for our clients.Your Role:Handle customer inquiries via phone and email with...
-
Senior Business Development Executive
1 day ago
Sharjah, Sharjah, United Arab Emirates Tiger Recruitment Full timeAbout the RoleSenior Business Development ExecutiveWe are seeking an accomplished Senior Business Development Executive to join our team at Tiger Recruitment. As a key member of our sales team, you will be responsible for driving business growth through strategic planning, market research, and relationship-building. Your primary focus will be on identifying...
-
Airport Customer Service Representative
7 days ago
Sharjah, Sharjah, United Arab Emirates Client of Talentmate Full timeA key member of our team, the Passenger Service Agent is responsible for ensuring a seamless and enjoyable travel experience for our customers. In this role, you will be the primary point of contact for passengers, providing assistance with check-in processes, issuing boarding passes and baggage tags, and handling passenger baggage.Key Responsibilities:Greet...