DHL Global

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- Sr. Warehouse Supervisor
- Dubai Danzas AEI Emirates L.
L.
C. is a joint venture between Al Tayer Group and DHL Global Forwarding. It’s the market leader in Freight Forwarding and Logistics in Dubai. With a workforce of 1,200 DHL Certified Logistics and Freight Forwarding experts, Danzas puts its people front and center of everything, to ensure it attracts, develops and retains the best team, executes the best operations, delivers the best customer experience, and creates the best results for all its customers and partners. It offers leading transportation solutions by Air, Ocean, and Road. Danzas is the market leader in Customs Brokerage and has won awards for smart free-zone and clearance services. With warehouse capacity exceeding 240,000 m2, no customer is too large or too small. Connecting People. Improving Lives. Currently, we are looking for a passionate and energetic Warehouse Planner to be based in the Process & Systems. In this role, the successful candidate will manage day-to-day WMS super-user functions within the Distribution Center(s), provide assistance to the WMS users in resolving WMS problems in the day-to-day activities, and enable the customer(s) receiving, picking, packing, distributing and warehousing activities in a timely, reliable and cost-effective manner.

Key Responsibilities

Directs and develops operations work flows, processes and job responsibilities within the warehouses in the assigned site, to ensure effective management of the receipt, storage, picking, packing, loading and shipping of products to customers. Records and reports all stock counts, including timetabling, discrepancies, services rendered and costs thereby preventing liabilities and complying with overall direction and guidance from Danzas Finance department; in coordination with the inventory control department. Liaise with relevant support staff (viz: Maintenance, Facility, HR, IT and Finance) to ensure unhindered flow in operating processes. Ensures relevant members of staff from his/ her department liaise with the customer, customs and forwarders on the status of shipment and constantly keep the customer updated on the progress thereby enabling quick resolution of bottlenecks and smooth operations from a day to day operation and customer service perspective. Ensure that the department is staffed with requisite numbers and calibre of staff to meet its objective (as per guidelines provided by Effective Operations Department), their performance is appraised, they are developed, motivated and encouraged to maximise their capabilities, productivity and contributions. Proactively escalates issues and non‑compliance leading to a reduction or significant breakdown in customer satisfaction levels to the appointed Key Account Manager. Liaise with the operations teams’ across various sites to facilitate intra‑department deployment of resources as required. Ensures that the technical installed capacity and productivity levels are met via resource capacity planning and execution and that the plan is maintained within the agreed KPI’s. Analyse, design and execute all WMS functions and how they relate to operational procedures including receiving, order processing, picking, packing, shipping, and stock counting functions. Execute High Jump WMS process in console as a super user, executing ASN and SO release, diagnoses and trouble shoots errors and execute various inventory adjustments. Investigates/records customer claims and presents report
- to be followed up by recommendation based on severity and occurrence. Plan receiving of Inbound and processing of outbound orders based on the agreed KPI’s with the clients and customers. Manages regular stock / cycle checks as required and resolve discrepancies to achieve stock accuracy. Adhere to special commodity handling instructions for DGR shipments and maintain well housekeeping standards at all times, taking quick corrective actions when required. Effectively organise and allocate manpower and equipment to ensure orders are expedited as per priorities, that resources are allocated for optimum utilisation; suggest and implement processes to improve warehouse effectiveness. Ensure that the department is staffed with requisite numbers and calibre of staff to meet its objective (as per guidelines provided by Effective Operations Department), their performance is appraised, they are developed, motivated and encouraged to maximise their capabilities, productivity and contributions. Record and report all discrepancies, services ren