Team Lead

منذ 4 ساعات

sharjah, الإمارات العربية المتحدة Client of WhiteCrow Research دوام كامل
ResponsibilitiesLead the day-to-day operations of the assigned F amp B guest-facing area ensuring consistent luxury service standardsSupervise coach and develop team members ensuring adherence to SOPs grooming and service standardsMonitor guest interactions and proactively address feedback complaints and service recovery requirementsCoordinate with relevant departments to ensure smooth operations and a seamless guest experienceAllocate daily tasks monitor team performance and support the achievement of operational KPIsMinimum 2-3 years of relevant experience in hotel/F&B operations, with prior supervisory or team-lead exposure.
Experience in a luxury or high-end hospitality environment is knowledge of guest service standards, F&B operations and hotel procedures.
Proven ability to lead, coach and motivate a frontline team in a fast-paced operational environment.
Fluency in an additional language is required. (Relevant languages include Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Chinese or Japanese.