24/7 IT Service Desk Engineer — Incident

Emirates Integrated Telecommunications Company PJSC is seeking a Service Desk Operations professional to ensure SLA/KPI adherence, coordinate for international change management, and maintain 24/7 coverage across service desks. The role focuses on incident and request handling, fault management, and clear stakeholder candidates have a telecom background,...

Epergne Solutions in Abu Dhabi is seeking an IT Production Support Engineer to maintain digital banking applications in a 24/7 production environment. You will monitor, troubleshoot incidents, manage releases, and coordinate with vendors.The role covers AWS/Kubernetes/OpenShift, cloud services, APIs, databases, and application servers. You’ll work across...

The Service Desk Engineers primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests routing Level 2/3 requests to the appropriate departments ensuring that service levels are maintained and that business deadlines...

Overall objectives Ensure proactive detection diagnosis and resolution of service health issues across all IT environments Establish a modern observability function that delivers full visibility into the critical services applications and infra layers Own and lead the major incident management process ensuring rapid containment clear communication and...

Job DescriptionThe Service Recovery Agent is responsible for handling customer escalations, managing service recovery cases, and performing critical back-office activities within the 24/7 Service Recovery Desk. This role serves as the primary operational point of contact for escalated customer matters, taking ownership of cases from initial receipt through...

Looking for an IT-Engineer to support the IT infrastructure and Application Support of our Material Handling System MHS project for Etihad Airport Services Cargo at Zayed International Airport Abu Dhabi The selected candidate will join the project during the pre-commissioning phase and will be involved in infrastructure readiness system installation testing...

Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and...

Open Innovation AI is a global technology company that specializes in developing advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures. The platform is hardware-agnostic, optimized for various GPUs and accelerators hardware, and...

Position Title: L1 NOC Application EngineerExperience Level: Minimum 3 Years in Large Industry monitoring using DynatraceLocation: Abu Dhabi Role Overview: We are seeking an L1 NOC Application Engineer to join our IT operations team. The ideal candidate will have a foundational understanding of Databases and application in production environment with a...