Senior Program Manager

Role OverviewSenior Program Manager
- Partner Experience in Dubai, United Arab Emirates is an internet sector opportunity for an experienced program leader who can develop and execute regional delivery partner experience strategies across Africa, Middle East, and Turkey. This role is ideal for a senior professional with strong program ownership, stakeholder influence, data‑driven decision‑making, strategic communication, and the ability to improve the experience of Delivery Associates and Delivery Service Partners across complex logistics markets.

Key Responsibilities
Develop and execute the strategic roadmap for delivery partner experience across Africa, Middle East, and Turkey.
Support focused implementation of partner experience programs within local operations while aligning with broader regional priorities.
Collect insights from multiple listening channels to understand Delivery Associate and Delivery Service Partner needs.
Analyze feedback, trends, and operational signals to identify experience priorities and improvement opportunities.
Work cross‑functionally with operations, ACES, DEX, leadership teams, and regional stakeholders to address structural challenges within defined SLAs.
Draft clear strategy documents, business narratives, recommendations, and program updates for senior leadership review.
Present data‑backed recommendations to senior leadership and secure alignment, resources, and decision support for key and manage partnerships with external entities to develop campaigns, benefits, and engagement programs for delivery partners.
Organize annual partner meetings, regional engagement activities, and ignite events across AMET markets.
Lead new program launches and country expansion efforts while ensuring consistent implementation of best practices.
Adapt program mechanisms to local market needs without losing regional consistency, governance, or measurable impact.
Serve as the strategic voice for delivery partners and ensure their needs are represented in operational and business decisions.
Use data and metrics to define performance gaps, measure program effectiveness, and drive continuous improvement.
Coordinate multiple stakeholders without direct authority and influence teams through clear ownership, structured reasoning, and practical execution.
Communicate program results, risks, progress, and lessons learned to leadership and cross‑functional partners.
Drive process improvements that enhance partner satisfaction, operational execution, campaign effectiveness, and delivery network stability.
Ideal ProfileBachelor's degree in business, operations, logistics, program management, human resources, organizational development, or a related field.
Minimum 5 years of program or project management experience.
At least 5 years of experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
Experience using data and metrics to identify issues, determine priorities, and drive measurable improvements.
Strong English‑language communication skills, both written and verbal.
Experience managing regional initiatives, partner experience programs, operations improvement, logistics projects, or stakeholder engagement programs.
Ability to influence without authority and align senior stakeholders across multiple functions and geographies.
Strong strategic thinking with the ability to convert feedback and operational challenges into scalable programs.
Experience drafting strategy documents, executive updates, business reviews, and recommendation papers.
Minimum 2 years of process improvement experience is preferred.
Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field is preferred.
Strong ownership mindset with the ability to manage ambiguity, competing priorities, and diverse market requirements.
Practical understanding of delivery operations, partner engagement, logistics networks, and service quality improvement is an advantage.
Skills SetProgram managementPartner experience strategyDelivery Associate engagementDelivery Service Partner programsAMET regional operationsStrategy developmentEnd‑to‑end program deliveryStakeholder managementInfluence without authorityData‑driven decision‑makingListening channel analysisFeedback consolidationProcess improvementOperations improvementPartner campaignsExternal partnership managementCountry expansion supportNew program launchExecutive communicationStrategy document writingSenior leadership reportingMetrics analysisSLA managementCross‑functional coordinationACES coordinationDEX coordinationRegional roadmap planningPartner meeting organizationBenefits program developmentLogistics partner engagementBenefitsThis opportunity gives a senior program professional the chance to shape delivery partner experience across a large and diverse regional network. The Senior Program Manager
- Partner Experience role offers exposure to regional strategy, executive‑level decisi