Front Office Agent

Job SnapshotRole: Front Office Agent
- ReceptionLocation: Dubai, United Arab EmiratesIndustry: HospitalityFunction: Front Desk-ReceptionExperience: Minimum 1 year in a similar role in a 4-5 star hotelJob Type: Full-timePosition OverviewFront Office Agent
- Reception in Dubai, United Arab Emirates is a Hospitality hiring opportunity for a polished hotel professional who can manage guest arrivals, check-outs, room allocations, cashiering support, reservations, guest enquiries, and front desk coordination with accuracy and warmth. This role is suited for a service-focused candidate with hotel reception experience, strong communication skills, and the ability to maintain smooth front office operations in a busy 4-5 star hotel environment.
Job DetailsCountry: United Arab EmiratesCity: DubaiIndustry: HospitalityFunction: Front Desk-ReceptionSalary: 3500-5500 (Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.)Gender: AnyCandidate Nationality: AnyJob Type: Full-timeRole ContextThe Front Office Agent
- Reception is one of the first points of contact for hotel guests and plays a direct role in creating a smooth arrival, stay, and departure experience. The position supports check-in, check-out, guest information updates, room key control, guest communication, complaint follow-up, safe deposit handling, night audit assistance, and coordination with internal hotel departments. By keeping the front desk organized, accurate, and welcoming, the role helps protect guest satisfaction, operational flow, and the hotel's professional image.

Key Responsibilities
Register and process check-in for all guest arrivals with accuracy, courtesy, and efficiency.
Handle guest check-outs professionally, including settlement, billing support, and departure assistance.
Update guest information in the hotel system after completing the check-in process.
Perform cashiering duties, foreign exchange transactions, night audit support tasks, and guest departure settlements.
Handle walk-in counter reservations and process call-in reservations when the room reservations section is closed.
Provide friendly and courteous service to guests and respond promptly to requests, enquiries, and concerns.
Resolve guest complaints and service requests by coordinating with the relevant department for immediate follow-up.
Issue guest room key cards carefully and maintain proper control procedures to support guest security.
Check, record, and convey guest messages, mail, and packages at the information counter, foreign exchange desk, night audit area, and business centre when assigned.
Maintain knowledge of hotel rate codes, packages, market segmentation, discounts, and correct handling procedures.
Handle safe deposit boxes according to hotel policies, security standards, and department procedures.
Report unusual occurrences, incidents, special requests, or operational concerns to the manager.
Follow hotel accident prevention policies and remain aware of fire and first aid procedures.
Keep the front office area clean, neat, organized, and professionally presented at all times.
Greet all guests warmly on arrival and departure, creating a positive first and last impression.
Review the logbook, verify outstanding matters, follow up on pending items, and identify special assignments for the day.
Check the hotel situation, occupancy, functions, groups, VIPs, and daily operational priorities.
Prepare for daily arrivals by reviewing room allocations, amenities, and special guest requests.
Maintain regular contact with hotel guests to ensure issues or complaints are handled efficiently and courteously.
Review and update the logbook to support clear communication between shifts.
Check front office equipment and report faults or maintenance needs when required.
Maintain a smart appearance, proper grooming, and a friendly, cheerful attitude during duty.
Support day-to-day front office operations and report important updates regularly to the Assistant Front Office Manager or Front Office Manager.
Complete shift handover by communicating all important information needed for smooth continuation of out other reasonable duties requested by management to support hotel ProfileUniversity degree in Hotel Management or a related hospitality discipline.
Minimum 1 year of experience in a similar front office, reception, guest service, or hotel operations role within a 4-5 star hotel.
Good understanding of hotel check-in, check-out, cashiering, guest records, room allocation, and front desk procedures.
Ability to handle guest complaints, requests, and enquiries with patience, courtesy, and practical follow-up.
Comfortable supporting foreign exchange, safe deposit boxes, night audit tasks, reservations, and settlement procedures.
Strong communication skills for dealing with guests, colleagues, supervisors, and internal departments.
Detail-focused approach to logbooks, guest information updates, messages, mail, packages, and pending follow-ups.
Professional