Customer Service Representative

منذ 2 أيام

sharjah, sharjah, الإمارات العربية المتحدة Careers International دوام كامل

مجانًا عبر البريد الإلكتروني أو Google

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1. Manage warranty claims: Oversee all local, regional & international claim processing from submission to resolution, ensuring timely responses.2. Maintain a system to track all claims and replacements for all Leclerc + Things for Kiddz claimstogether with the help of internal CRM – FreshDesk 3. Handle customer inquiries: Respond to customer queries (End consumer or retail queriescoming from each key account) swiftly, providing solutions to resolve issues. Maintain acustomer feedback log for service improvement.4. Coordinate & Implement all Repair process: Liaise with repair centers for efficient maintenanceservices. Ensure all repairs meet quality standards.5. Maintain service records: Record service activities and resolutions systematically, Provideregular service performance reports.6. Assist with troubleshooting: Guide customers with product troubleshooting procedures.
Develop quick-reference troubleshooting documents.7. Provide retail training: Conduct in-depth product knowledge sessions for retail staff across all retailers primarily in UAE for Leclerc & other TFK brands. Offer ongoing training updates for newproducts and services.8. Monitor store visits: Perform regular store audits to ensure proper product displays, discussbrand/product level actionable improvement steps.9. Address retail issues: Act promptly on retail concerns, providing resolutions within settimeframes. Escalate unresolved issues to senior management.10. Analyze retailer feedback: Collect feedback through surveys and store visits. Use insights tosuggest service or product improvements.11. Manage account communications: Handle all service-related correspondence with retailaccounts. Maintain an organized record of communications and agreements.12. Build retail relationships: Establish and nurture long-term relationships with retail partners.
Organize quarterly check-ins to align service goals.13. Develop and implement clear, standardized “Retail Tags” to showcase key product featuresacross major retailers. Include essential information such as warranty period, IATA certification,and cabin-approval status for Gear Category to support & push informed purchasing decisions.14. For Leclerc as brand, this will be incredibly important in future going forward for productimprovement & development.15. Provide service updates: Share timely updates on new services, warranty policies, and producenhancements. Maintain a retailer update schedule.16. Follow the key account-level route to visit stores A and B regularly, ensuring key stock levels aremaintained. Gather retail feedback during visits and promptly communicate insights tomanagement to support timely monthly replenishments and inventory planning.

Customer Service Representative

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وظائف مشابهة في sharjah

عروض مماثلة

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Service Representative

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وظائف مشابهة في sharjah

عروض مماثلة