Customer Escalations Lead — Root-Cause Champion

Finanshels is a Finance-as-a-Service company serving over 7,000 SMEs across the UAE. As we continue to scale, we're looking for a Customer Experience Manager who can transform customer issues into long-term operational improvements.This is not a traditional customer support role. We are looking for someone who has built scalable CX systems, eliminated...

Job SnapshotMaintenance Engineer - Elevators and EscalatorsLocation: Dubai, United Arab EmiratesIndustry: Installation Maint RepairFunction: Installation-Maintenance-RepairExperience: 3 to 5 yearsJob Type: Full-timeRole OverviewMaintenance Engineer - Elevators and Escalators in Dubai, United Arab Emirates is an Installation Maint Repair opportunity focused...

Fulfilment - CXDubai, UAEFull-time, on-siteWhen a customer's item arrives damaged or goes missing, or a service professional disputes who's at fault, someone needs to work out what actually happened — fairly, quickly, and with the spine to say no when the answer is no.This is a leadership role, not a supervisory one — you own the queue, not just the...

edara is seeking a seasoned professional to lead enterprise complaint resolution and SLA governance, coordinating with NOC, Provisioning, Billing, and sales teams. This role focuses on root cause analysis, process improvements, and program transformation under the Ignite ideal candidate will have 3–5 years in enterprise customer operations, strong English...

edara is seeking a seasoned professional to lead enterprise complaint resolution and SLA governance, coordinating with NOC, Provisioning, Billing, and sales teams. This role focuses on root cause analysis, process improvements, and program transformation under the Ignite initiative. The ideal candidate will have 3–5 years in enterprise customer operations,...

Customer Relations Team Lead • Fulfilment - CX • Dubai, UAE · Full-time, on-site When a customer's item arrives damaged or goes missing, or a service professional disputes who's at fault, someone needs to work out what actually happened — fairly, quickly, and with the spine to say no when the answer is no. This is a leadership role, not a supervisory...

Role SummaryThe Customer Service Manager (CSM) is responsible for the day-to-day performance and stability of customer service operations in a fast-paced fintech environment. This role requires a hands-on, data-driven leader with experience managing high-volume call centre and digital support operations, capable of translating operational data into...

Job Title - Head of Customer Services (Fin Tech) About the Role We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience strategies leading multi-channel support operations and...

Job Description:Head of Customer ExperienceCompany:PrinterpixPosition:Head of Customer ExperienceReports To:Chief Executive Officer (CEO)Position Type:Full-Time (Leadership)Start Date:ImmediateRole Summary:Printerpix is seeking an ambitious, AI-first leader to own customer satisfaction end-to-end. In this high-impact executive role, you will lead our entire...