Customer Service Representative Car Rental Front Office Operations and Client Support

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sharjah, الإمارات العربية المتحدة AlFuttaim دوام كامل

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Position OverviewCustomer Service Representative jobs in Dubai UAE with Al Futtaim focus on managing front office rental operations and delivering professional customer service throughout the vehicle rental process. The role ensures smooth rental transactions, supports customer inquiries, and contributes to revenue growth by promoting additional rental services and products.
Country: UAECity: DubaiIndustry: AutomotiveFunction: Customer ServiceSalary: 5000-7000 monthly (Market estimated)Gender: AnyCandidate Nationality: AnyJob Type: Full-timeKey ResponsibilitiesWelcome customers professionally and create a positive front office experienceProcess vehicle rental transactions including bookings, pickups, and returnsUpsell additional services such as insurance coverage, vehicle upgrades, GPS devices, and fuel plansHandle customer inquiries, service requests, and complaints in a professional mannerVerify customer documentation and ensure compliance with rental policies and proceduresConduct vehicle inspections with customers during pickup and return processesRecord vehicle condition including damage, cleanliness, and fuel levelsMaintain accurate records within the rental management systemEnsure correct invoicing for rental transactions and additional service chargesCoordinate with fleet and operations teams to ensure vehicle availabilityMonitor reservations, late returns, and no show bookingsResolve customer issues promptly to maintain high satisfaction levelsPromote loyalty programs and brand campaigns to customersMaintain a clean and organized front office workspaceCandidate RequirementsBachelor's degree or equivalent educationMinimum two years of experience in customer service or front office operationsBasic knowledge of vehicle rental or automotive service operationsStrong communication and customer relationship management skillsAbility to manage multiple customer requests in a fast paced environmentStrong problem solving and organizational skillsFluent English communication skills; Arabic or other languages are advantageousGood computer skills for operating rental management systemsWhy Join UsOpportunity to work with a leading regional organization across multiple industriesExposure to vehicle rental operations and customer service managementCareer development opportunities within Al Futtaim Group operationsCollaborative workplace focused on customer satisfaction and service excellenceOpportunity to develop skills in sales support and front office operations

Customer Service Representative Car Rental Front Office Operations and Client Support

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وظائف مشابهة في sharjah

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الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Service Representative Car Rental Front Office Operations and Client Support

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وظائف مشابهة في sharjah

أهم المدن