Reservations Manager

منذ 2 ساعات

ras al khaymah, ras al khaymah, الإمارات العربية المتحدة AccorHotel دوام كامل

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MAIN DUTIES AND RESPONSIBILITIESManaging staff and ensuring smooth day to day activities for reservation department Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc Planning and using efficient organizational skills to run the daily operation Supervising on-the-job and weekly training held by team leader for all staff To keep reservations staff informed on all changes or developments within the hotel and the company To spot-Check reservations made the previous day and Check all VIP arrivals Training developing and motivating staff to increase productivity To keep department informed of all changes in the customer profile rates strategies promotions and specials Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set Assisting to Revenue Manager Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management Understands and utilizes a consistent approach to selling in order to support the sales team Ensures a sales attitude is adopted Ensures and maintains the security of information relating to customers and personnel in the hotel Complies with all company policies and procedures relating to guest services and all systems Computer literate with excellent written and oral proficiency Sound knowledge of English language Tactful and patient Able to communicate clearly and willing to help others Flexible and diplomatic when dealing with demanding and unreasonable guests Carry out any other reasonable task which may not be stated here as requested Assist in Task Force Teams for new openingsHOW CAN YOU SUCCEED IN THIS ROLE?SINCERITY AND TRANSPARENCY Be proactive and use good judgement when dealing with challenging situations Act with professionalism and integrity Be transparent in your motives, methods and expected results Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division Conduct business honestly & & fairly Keep sensitive information confidentialRELIABILITY AND LOYALTY Follow through on commitments Work well both autonomously and within a team Display a positive, approachable attitude Spend time getting to know your fellow employees and our guests Support each other; we all work within the same hotel and companyEXCELENCE IN HOSPITALITY Committed to quality Committed to exceptional financial results Be responsible for the bottom line Committed to the Rixos Policies & procedures GuideSTRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS Be committed to exceeding expectations Never settle for the status quo or mediocre work Continuously search for areas of improvement Provide positive, constructive feedback

Reservations Manager

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وظائف مشابهة في ras al khaymah

عروض مماثلة

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Reservations Manager

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وظائف مشابهة في ras al khaymah

عروض مماثلة