Customer Service and Sales Representative
1 week ago
About the RoleWe are seeking a dedicated and customer-focused Customer Service Representative to serve as the first point of contact for our clients. You will represent our Babysitting, Nanny, and Housekeeping services, ensuring an exceptional customer experience while supporting sales, scheduling, and client inquiries. This role requires strong communication skills, a sales mindset, and the ability to manage multiple client interactions efficiently through phone and chatbot channels.Key ResponsibilitiesServe as the primary point of contact for clients via phone and chatbot, delivering outstanding customer supportHandle client inquiries related to Babysitting, Nanny, and Housekeeping services with professionalism and accuracyPromote and sell services using effective tele-sales techniquesManage online calendars, bookings, and client scheduling efficientlyResolve customer concerns and complaints with empathy and a solution-oriented approachMaintain accurate and detailed records of customer interactions, inquiries, and sales activitiesConsistently meet or exceed individual and team service quality and sales targetsCollaborate with internal teams to ensure seamless service delivery and customer satisfactionQualifications & RequirementsHigh school diploma or equivalent (required)Minimum of 2 years’ experience in Customer Service, Tele Sales, BPO, or Call Centre environmentsExcellent verbal and written communication skillsStrong interpersonal skills with a customer-first mindsetFamiliarity with telecommunication systems, CRM tools, and online scheduling softwareSelf-motivated, goal-oriented, and capable of working independentlyStrong organizational and time-management skillsPreferred AttributesExperience in service-based industries (e.g., home services, childcare, or hospitality)Proven ability to handle high call/chat volumes while maintaining service qualitySales-driven attitude with a passion for helping customers
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Customer Service Representative
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Customer Service Representative
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united arab emirates Marhaba Group Of Companies Full timeCustomer Service Representative Job Location United Arab Emirates Job Details Fluency in English and Arabic is essential Previous experience in customer service is preferred Strong communication and interpersonal skills Ability to work in a fastpaced environment Excellent problemsolving abilities Must be proactive and customeroriented Flexibility to work in...
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Dubai - United Arab Emirates (UAE) Naukrigulf ME A2 Full time 7,000 - 8,500Job ObjectiveThe CSR ensures that existing customer orders are entered, invoiced and shipped on time and potential concerns addressed. The CSR stays in touch with Sales, Production, Quality Assurance, Tech Service and Logistics during the order cycle to keep aware of issues that contribute to a customer’s satisfaction. He/she uses good judgement on how to...
