Customer Service Representative – Aldar Retail Management
4 days ago
ALDAR Ras al-Khaimah, United Arab Emirates We’re looking for a Customer Service Representative to join the team at Al Hamra Mall, representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key Responsibilities Guest Experience Greet and welcome all mall visitors warmly, providing signature guest experience. Respond to inquiries about stores, events, promotions, and services with confidence and professionalism. Guide guests with clear directions to stores, facilities, and amenities. Handle customer feedback, questions, and complaints promptly and courteously, escalating when needed. Manage lost and found procedures accurately and efficiently. Handle phone and email communications from guests. Offer assistance to guests with special needs to ensure a comfortable visit. Operational Support Monitor mall areas, reporting safety or cleanliness concerns to management or security. Coordinate with mall management and relevant departments to resolve guest issues efficiently. Distribute promotional materials and inform guests about mall events and services. Support CX activations and in-mall promotional activities. Manage petty cash and ensure accurate end-of-day reconciliations. Act as a liaison between mall management and retailers for service-related matters. Gather and relay tenant feedback or requests to the appropriate teams. What Success Looks Like High guest satisfaction (NPS, CSAT, Mystery Shopper results). Strong stakeholder engagement with retailers and mall management. Consistent adherence to service standards and timely issue resolution. Working Conditions Based at Al Hamra Mall, with daily interaction with guests and retailers. Requires presence during mall operational hours, weekends, and key seasonal activations. Rotational shifts, including weekends and holidays. Qualifications & Experience 3–5 years of progressive experience in customer service, ideally within shopping mall environments, retail, luxury service, or hospitality. Bachelor’s degree or diploma in Business, Hospitality, or Marketing. Fluent in English (Arabic or other languages an advantage). Professional appearance, warm personality, and strong communication skills. Attention to detail, reliability, and a proactive, guest-first attitude. Seniority Level\Associate Employment Type Full-time Job Function Customer Service Industries Retail and Hospitality #J-18808-Ljbffr
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ras al khaymah, United Arab Emirates ALDAR Full timeALDAR Ras al-Khaimah, United Arab Emirates We’re looking for a Customer Service Representative to join the team at Al Hamra Mall, representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and...
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Ras Al-Khaimah, United Arab Emirates ALDAR Full timeALDAR Ras al-Khaimah, United Arab Emirates We’re looking for a Customer Service Representative to join the team at Al Hamra Mall , representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and...
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Ras Al Khaimah, United Arab Emirates ALDAR Full timeALDAR Ras al-Khaimah, United Arab Emirates We’re looking for a Customer Service Representative to join the team at Al Hamra Mall, representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and...
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Ras Al Khaimah, United Arab Emirates ALDAR Full timeALDAR Ras al-Khaimah, United Arab Emirates We’re looking for a Customer Service Representative to join the team at Al Hamra Mall , representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and...
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Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates ALDAR Full timeWe're looking for aCustomer Service Representativeto join the team atAl Hamra Mall, representingAldar Retail Managementand delivering exceptional service to every guest. You'll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all.Key ResponsibilitiesGuest...
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ras al khaymah, United Arab Emirates شركة الدار العقارية ش.م.ع Full timeWe’re looking for a Customer Service Representative to join the team at Al Hamra Mall, representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key...
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ras al khaymah, United Arab Emirates شركة الدار العقارية ش.م.ع Full timeWe’re looking for a Customer Service Representative to join the team at Al Hamra Mall, representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key...
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Ras Al Khaimah, United Arab Emirates شركة الدار العقارية ش.م.ع Full timeWe’re looking for a Customer Service Representative to join the team at Al Hamra Mall , representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key...
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Ras Al-Khaimah, United Arab Emirates شركة الدار العقارية ش.م.ع Full timeWe’re looking for a Customer Service Representative to join the team at Al Hamra Mall , representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key...
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Retail Manager
4 days ago
ras al khaymah, United Arab Emirates Management Solutions International MSI Full timeCandidates based locally will be contacted Location: Ras Al Khayma Experience: 5-10 Years Title: Retail Manager Key Deliverables 1. Multi-Store Operational Oversight Supervise all daily activities across the stores managed by TKC including open / close procedures, cleanliness, and customer service. Develop and implement Standard Operating Procedures (SOPs)...
