L1-Technical Support Engineer

22 hours ago

dubai, United Arab Emirates IT Max Global Full time

L1 Technical Support Engineer reports to the NOC Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity.Key ResponsibilitiesInitial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity.Values we Live ByTeam SpiritOur work culture is family-like and genuinely supportive. Wework cohesively to achieve our shared goals.Being on the cutting-edge of technology, team members areconstantly challenged to innovate, think creatively and exceedtheir personal limits.TransparencyAt IT Max Global, clarity and openness in communication isalways encouraged to establish credibility and trust.Integrity & EthicsWe uphold the highest standards of honesty and moral conduct,whether internally or with our clients.RecognitionWe celebrate and appreciate achievements and contributions,fostering a culture of acknowledgment and motivation.Employee EmpowermentOur team is actively encouraged to show initiative, takeownership, and leave a lasting impactDiversity & InclusionOur team comprises individuals from a diverse array ofnationalities, spread across several continents.Customer FocusedWe prioritize our customers’ needs and deliver exceptionalexperiences that meet and exceed their expectations. #J-18808-Ljbffr

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