Customer Service Representative
2 days ago
Director Talent Acquisition @ Sutherland | MBA in Human Resources Sutherland is seeking a skilled Customer Service Representative (CSR) to manage inbound and outbound customer interactions with professionalism and empathy. The ideal candidate will be fluent in Arabic with a clear Emirati accent, ensuring culturally relevant and personalized service for our customers. Responsibilities:Handle inbound calls for information requests, complaints, and service-related inquiries. Conduct outbound calls for follow-ups and service-specific outreach. Maintain professional call etiquette, empathy, and strict adherence to Standard Operating Procedures (SOPs). Maintain high standards of language, empathy, data security, and procedural accuracy during interactions. Escalate unresolved or complex queries to Team Leads as per protocol. Ensure adherence to key performance indicators (KPIs) related to service quality, efficiency, and customer satisfaction. Support intelligent call allocation by directing incoming interactions to appropriately skilled CSRs, based on IVR selections, customer profiles (e.g., senior citizens, employers, pensioners), or service type, to enhance resolution quality and personalization. Resolve customer queries in a timely, professional, and process-compliant manner using available knowledge bases and tools. Tag dispositions and cases accurately to enable backend analytics and root cause identification. Follow scripts, workflows, and escalation protocols. Adhere to defined shift schedules, login/logout compliance, and maintain minimum threshold for productivity and quality scores. Provide feedback to Team Leads regarding recurring customer concerns or gaps in knowledge articles. Undergo periodic refresher trainings and actively participate in coaching, calibrations, and feedback sessions. Perform transactional services related to customer requests, including but not limited to generate certification, submit complaint inquiry suggestion etc. Identify knowledge gaps and inform the Training SPOC.Requirements:Arabic speaker with a fluent Emirati accent (mandatory). Previous experience in customer service or call center roles is a plus. Strong communication skills with the ability to express empathy and professionalism. Proficiency in English is an advantage. Ability to follow protocols, multitask, and work under pressure.If you are passionate about delivering excellent customer experiences and meet the language and accent requirements, we welcome you to apply. Seniority level Entry level Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr
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Customer Service Representative
4 days ago
Ajman, United Arab Emirates FAM Holding LLC Full timeWe are looking for an experienced customer service representative to work primarily to achieve the level of customer satisfaction to enhance this level as much as possible and to meet the needs of customers in line with their expectations. Tasks/ Responsibilities: 1. At least 3 years' experience in a similar field to manage customer service queries and...
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Customer Service Representative
2 weeks ago
ajman, United Arab Emirates Sutherland Full timeDirector Talent Acquisition @ Sutherland | MBA in Human ResourcesSutherland is seeking a skilled Customer Service Representative (CSR) to manage inbound and outbound customer interactions with professionalism and empathy. The ideal candidate will be fluent in Arabic with a clear Emirati accent, ensuring culturally relevant and personalized service for our...
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Customer Service Representative
7 days ago
Ajman, United Arab Emirates Tafaseel Full timeCustomer Service Representative (Handicapped Only) Number of Vacancies: 20 - Management and resolve customer complaints/queries. - Identify and escalate issues to supervisors. - Provide service information to customers. - Document all call information according to standard operating procedures. - Follow up customer calls where necessary. - Complete call...
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Customer Service Representative
1 week ago
Ajman, Ajman, United Arab Emirates Sutherland Full timeJob Description:Sutherland is seeking a skilled Customer Service Representative (CSR) to manage inbound and outbound customer interactions with professionalism and empathy. The ideal candidate will befluent in Arabic with a clear Emirati accent, ensuring culturally relevant and personalized service for our customers.Responsibilities:Handle inbound calls for...
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Call Center Customer Service Representative
2 weeks ago
Ajman, United Arab Emirates CERT The Centre of Excellence for Applied Research & Training Full timeCall Center Customer Service Representative We are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman. Key Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide accurate information, resolve inquiries, and...
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Call Center Customer Service Representative
4 days ago
ajman, United Arab Emirates CERT The Centre of Excellence for Applied Research & Training Full timeCall Center Customer Service Representative We are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman. Key Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Provide accurate information, resolve inquiries, and ensure...
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Call Center Customer Service Representative
2 days ago
ajman, United Arab Emirates CERT The Centre of Excellence for Applied Research & Training Full timeCall Center Customer Service RepresentativeWe are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman.Key Responsibilities:Handle inbound and outbound calls in a professional and courteous mannerProvide accurate information, resolve inquiries, and ensure...
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Customer Service Representative
2 weeks ago
Ajman, United Arab Emirates CLINICA MEDICAL CENTER Full timeQUALIFICATIONS: ATLEAST 1 -YEAR OF EXPERIENCE AS A MEDICAL RECEPTIONIST/CALL CENTER REPRESENTATIVE ENGLISH/ARABIC SPEAKING UAE NATIONALS JOB DESCRIPTION: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring...
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Customer Service Representative
12 hours ago
Ajman, United Arab Emirates Crystal Abaya Studio Full timeJob Summary: **Responsibilities**: - Greet customers online/over the phone and provide them with an exceptional shopping experience - Maintain knowledge of current sales and promotions - Meet and exceed sales targets - Participate in inventory management and stock replenishment - Communicate with management regarding customer feedback and product requests -...
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Customer Service Representative
2 days ago
Ajman, United Arab Emirates Marks Real Estate LLC Full time**Responsibilities**: - **Customer Interaction**: - Handle customer inquiries promptly and professionally. - Guide customers through the process of tenancy contracts, ensuring accuracy and compliance with Ajman regulations. - Provide detailed information on renewal, vacating procedures, and any required payments. - **Tenancy Contract Management**: -...
